Global ITES & BPO Solutions Provider

Suma Soft has been an industry leader for over 17 years. We provide advanced BPO Solutions in USA-based environment, Software Development Solutions across USA and India, Technical Support Services, IT Security Audit Solutions USA and IT Security Consulting and Implementation Services.


Well-integrated BPO Solutions for USA based enterprises, customized & modern ITES BPO Solutions & BPM Services to multiply your business outputs.

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Software & QA Services

Innovative and customized Software Development Solutions for USA and India, tailored to meet your growing business needs.

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Technical Support Services

IT Technical Support Services customized for USA and Indian markets help in integrating, managing & analyzing your business applications better.

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IT Risk & Security Management

Stay updated and enhance your enterprise security with network forensic services for USA and IT audit solutions for USA and India.

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Client Says

We process over 250,000 transactions a month, so having a dependable partner is critical. Suma Soft is that partner and more. After working with them for over five years now, we’ve found them to be very responsive and collaborative. They value our time, money, and deadlines, and we’re continually impressed with their professionalism. We are extremely satisfied with our partnership with Suma Soft.

 Accounts Payable Manager
Leading Third-Party Logistics Provider

Past, Present, Future

Suma Soft has a rich 17-year old legacy of being a Global ITES & BPO Solutions provider for USA & India markets.
Combining Technology with Business Process knowledge, we introduced a spectrum of BPO services & Software Services in 2000 and started adding services like Technical Support (2008), Information Security Services (2012), BPO services (2013) and QA and Testing (2015) and today, we continue to empower businesses to grow exponentially.

To provide seamless and cost-efficient ITES solutions with a commitment of excellence in Service Delivery to our customers, stakeholders and shareholders.

  • To Streamline our client’s Business Operations with best-in-class BPO solutions with minimum Turn-Around-Time and deliver better customer satisfaction
  • To provide Cost-effective services for various industry specific requirements of our clients and enhance their business productivity and profitability
Our Skills
BPO Solutions 90
Software development 80
Mobile App Development 87
IT Audits 75
BPM Services 80
Technical Support 95

Our Clients


Suma Soft is an Indian Computer Emergency Response Team, CERT-IN ( empanelled provider for IT Security Audit Solutions since 2012. Suma Soft has been instrumental in providing Enterprise Security Solutions Implementation,in USA and India. This is an acknowledgement of our technical expertise in conducting Information Security Audits.



ISO 9001:2015 for BPO, Data Process & Technical Support Services

Certificate of Quality Management System (QMS) covering Business Process Outsourcing for data processing, call center & Technical Support services. Design and development of associated software, web based software solutions and Third party Software testing services

ISO 27001:2013 for BPO, Data Process & Technical Support Services

Certificate of Information Security Management System(ISMS) covering all information assets deployed for providing Business process outsourcing for data processing, call center & Technical Support services. Design and development of associated software, web based software solutions and Third party Software testing services.

Suma Soft Pvt. Ltd. ISO 27001:2013 Certificate
STQC Empanelled & Certified Company.

Certificate for compliance with requirements of ISO/IEC 17025:2005 under “Scheme for Approval of Information Technology Test Laboratory for eGovernance” for Functionality Testing, Performance Testing, Application Security Testing, Vulnerability Analysis and Penetration Testing.


Industry Membership

Suma Soft is a member of leading IT Industry Associations. These associations provide a forum for the enterprises in IT industry to exchange best practices.

The Mortgage Bankers Association (MBA) is the national association representing the real estate finance industry, an industry that employs more than 280,000 people in virtually every community in the country. Its membership of over 2,200 companies includes all elements of real estate finance: mortgage companies, mortgage brokers, commercial banks, thrifts, Wall Street conduits, life insurance companies and others in the mortgage lending field

Mortgage Bankers Association

Suma Soft is a member of NASSCOM- India’s National Association of Software and Service Companies, the premier trade body and the chamber of commerce of the IT software and services industry in India.

Nasscom Certificate

Suma Soft is a member of Software Exporters’ Association of Pune (SEAP) – established in 1998 to function as a single body representative for the software companies in Pune.


Suma Soft is a member of Mahratta Chamber of Commerce Industries & Agriculture(MCCIA) an active accelerator of the industrial development of Pune region through strategic planning and expert insights.


Suma Soft is Microsoft’s Silver Partner.Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft. Microsoft Dynamics CRM was updated to Dynamics 365, Suma Soft can provide end-to-end customization for the same. Dynamics 365 delivers the full spectrum of CRM through Sales, Customer Service, Field Service, Project Service Automation, and Marketing. It provides business intelligence and productivity through tight integration with the Office 365 apps you already use.


Our Team

At Suma Soft, our team has extensive expertise in managing and growing business in the dynamic IT industry and the traditional brick and mortar industry. The team, over the years, has established a reputation of delivering high quality services to customers.

Pramod Naralkar
Pramod Naralkar
Chairman, Suma Soft Pvt. Ltd.

Pramod is the Chairman of Suma Soft who renders the business strategies and vision for Suma Soft.
Pramod has done B.Tech from IIT Mumbai, and MS from Duke University, USA. On returning to India, he focused on expanding his business and today has one of the biggest Real Estate Companies in Pune. He is known as a veteran businessman in the community and has extensive trade relationships with varied large Indian Business Houses and Multinational Companies. His success has rested on his professional plus ethical commercial practices and sound business philosophies.



Surendra Brahme
Surendra Brahme
Director- India Operations, , Suma Soft
C Manivannan
C Manivannan
President & Head of delivery and Services

He is the President and Head of Suma Soft’s delivery department. He is responsible for delivery of services and projects.

Mani has over fifteen years of experience in the Software and Networking Industry involving Software Design, Software Development, Network Design, Network Implementation, Network Management, and Project Management. He has a career more than fifteen years in the high technology industry, including positions at Lucent Technologies and Tata Power. He has worked on projects in many countries encompassing the US and Singapore.

Rakesh Raskar
Rakesh Raskar
Sr. Vice President - BPO Services

Rakesh is the Vice President of BPO services and is the head of delivery of Suma Soft’s BPO services. Rakesh has over 20 years of expertise in managing processes like loan processing, collection and fraud management, customer service for international and domestic financial services. He is responsible for managing BPO delivery including SLA management, new process migration, staffing and P&L (profit and Loss statement) for BPO service team.

Patricia Kaufman
Patricia Kaufman
Vice President, Suma Soft Pvt. Ltd.

Patricia Kaufman is the Vice President of Suma Soft. She is a seasoned senior executive with over 35 years of experience in large-scale, multi-site and off-shored document management and call center operations.

She has done her MBA from Adelphi University, New York.

Her most recent position was the Vice President of Customer Service Operations at Time Customer Service. Prior to that, she led customer service operations at Publishers Clearing House and The Reader’s Digest.

Pat has a deep understanding of Suma Soft’s infrastructure and focuses on delivering a superb product. “I understand that we must never lose sight of the client’s perspective. I was always impressed with how well Suma Soft understood my goals and deliverables and now I am honored to join their team!”

Anil Waychal
Anil Waychal
Head of IT and Tech Support

Anil is Head of IT Support and Tech Support Services at Suma Soft. He is an IT infrastructure and security management professional with over ten years experience into Information Technology in arenas like, System and Network Administration, Infrastructure Management, Governance, Design, Planning and Delivery of various aspects of Information Security in diverse functional areas.

Anil has over seven years experience in Information Security Services, such as, Penetration Testing, Vulnerability Assessment, Technical Audit, Network Security Architecture Review, Implementing and Auditing ISO 27001 standards across different industry verticals.

Milind Dharmadhikari
Milind Dharmadhikari
Head of IT Risk & Security Management Services

Milind Dharmadhikari is the Head of IT Risk and Security Management Services in Suma Soft Pvt. Ltd. he has around fifteen years of experience in consultative engagements in the areas involving ISO 27001, COBIT, Sarbanes-Oxley (SOX), SAS70/SSAE16, PCI-DSS & UK’s Data Privacy Act.

He has lead cross-functional teams on variety of client engagements including Enterprise-wide Information Systems Audits, Application Audits, BCP/DRP Reviews, Data Center Audits, Network & Security Audits, Vulnerability Assessment, Penetration Testing, Information Security Due Diligence on Third Parties, Management Testing of SOX IT General Controls, IT Audits based on Regulatory Guidelines etc. Milind has worked as lead IT Advisory practice at BDO Consulting (Indian arm of BDO International, Worlds 5th largest accounting network) in the past.
He will be responsible for mentoring and driving the team’s efforts and quality delivery along with delivery time lines of customer engagements.

Ram Ramchand
Ram Ramchand
Head - US Operations

Ram is Head of USA Operations and is responsible for overall operations of Suma Soft’s USA office with a focus on strategic planning and financial management.

Ram has been in the High Tech and Energy sector for the last 25 years. He has done B.Tech from IIT, Madras and an MBA from Duke University. Ram is a Certified Public Accountant and a Certified Financial Planner. He is a founder of several successful start up groups, in the U.S and India. His expertise in financial management includes innovative ideas of equity partnership arrangement with clients.

Suvarsha Dhurve
Suvarsha Dhurve
Sr.Manager in BPO Operations

Suvarsha is Sr.Manager in BPO Operations. Her responsibilities include setting up processes to meet project SLA’s and continual improvement in customer services.

Suvarsha has an overall experience of 16 years in handling various domains of BPO like Loan setup process for NBFC’s, Order Subscription Management, Content Management, & Call Center services. Prior to Suma Soft she was associated with Versaware Technologies, e-publishing domain, as Shift Manager. Suvarsha has a masters degree in Statistics from Pune University.

Koustubh Mandhare
Koustubh Mandhare
Manager – Mortgage Operations

Koustubh Mandhare is presently heading the U.S Mortgage Services at Suma Soft. He is a result-oriented professional with 15 years of Industry experience in BPO & KPO business.
He is a BSc. Graduate from University of Pune & holds Diploma in Software Technology & System Management from National Institute of Information Technology.
Koustubh has Worked on various lines of BPM Services like U.S Mortgage & Title, UK Insurance, Life & Pensions, Accounts & E-publishing.

His key responsibilities range from delivering quality services & projects to U.S clients to managing large teams and complex process in U.S Mortgage & Title Services. He has also performed versatile roles in operations, onsite transitions, training, quality assurance, corporate strategy, administration & Vendor Management.

In the past he has been associated with companies like WNS, Infosys, SLK BPO Services & Indecomm Global Services

Koustubh is Certified Internal Auditor for ISO 9001:2008, 27001:9008 standards. Having various certifications in “Building Effective Leadership, Interviewing skills, “Neuro linguistic & Neuro Semantics”

Sachin Borse
Sachin Borse
Manager BPO Operations

He is a Science Graduate working in SumaSoft BPO – Operations department since last 12 years. He has total experience of more than 14 years in IT industry. During this period he has worked upon several projects that include content management, loan processing, Data processing etc.
His main responsibility in SumaSoft is to deliver high quality and cost effective services to the client and maintain the SLA per agreement.

Shraddha Ingale
Shraddha Ingale
Manager - BPO Operations

Shraddha has been associated with Sumasoft for last 12 years. Having begun her professional career with us, she has grown along with Sumasoft.
She now has the experience of handling a variety of back office projects. Some of her responsibilities include; meeting the client’s requirements, achieving the agreed delivery schedules, project ramp-up, weeding out issues that slow down the process, coming forth with the best possible solutions, and formulating a suitable plan of action with the Client.

Rani Borse
Rani Borse
Assistant Manager for BPO Operations

Rani is Assistant Manager for BPO Operations. She has more than 10 years of experience in the industry. Rani is responsible for managing multiple projects by setting up the processes based on the client’s requirement and the SLA’s. Her expertise is in automobile loan processing sector. She handles 2 major accounts for Suma Soft and is a result-oriented person with strong hold on MIS.
Rani holds a bachelor degree in Arts from Pune University.

Chinmay Wagle
Chinmay Wagle
Manager – BPO Operations

Chinmay has over 10 years of experience in the BPO industry and has worked on various projects such as Telecom, Order Line, Portfolio Verification & Logistics. He has been managing Inbound, Outbound & Blended processes. Also has expertise managing back office process.
Working with International & Domestic clients ,Chinmay has gained skills such as project management, people management & managing P & L ratio.

Wasim Khan
Wasim Khan
Project Manager, Software Development PHP

Wasim is a Project Manager in Suma Soft’s Design & Development Team.He is responsible for Project management & delivery of projects. He has over 10 years of experience in Software Industry involving Software Design, Software Development & Project Management. His experience encompasses the areas of Requirement Gathering & Analysis, Project Management, Web design & development. He
has good understanding of team dynamics & team management and has a wide experience in domains like E-commerce, Real Estate & Customer Relationship Management.

Nitin Kumar Jain
Nitin Kumar Jain
Project Manager , Software Development Mobility

Nitin is Project Manager of Suma Soft’s ‘Design & Development’ department. He is responsible for delivery of Web and Mobile Projects.
Nitin has over eight years of experience in Software industry involving Software Design & Development and Project Management. He has good exposure in cutting edge technologies like MEAN Stack. He has worked with leading technology industry including Birlasoft Ltd. and 3 Pillar Global.

Mukund Bansod
Mukund Bansod
Technical Lead, Software Development Java

Mukund is Technical Lead for Suma Soft’s Software Services and manages various JAVA projects.
He has over 6 years of experience in developing and delivering IT software solutions. He is responsible for managing project delivery along with software services team. He possesses domain expertise in open source technology platforms and solutions to cater to various domains.

Nikhil Badjatya
Nikhil Badjatya
Technical Lead, Software Development Java

Nikhil is Team Lead in Sumasoft. He is responsible for build and delivery of projects with complete SDLC. He Architects Java based project which include latest framework like Spring, Hibernate, Struts with MongoDB as a database. He has expertise in Logistics vertical. He has over six years of experience in the high technology industry, including positions at Persistent System. He has worked on projects which execute in many countries including the US and Singapore.

Vaibhav Kannav
Vaibhav Kannav
Manager of Tech Support Services

Vaibhav is Manager of Tech Support Services at Suma Soft. He is an IT infrastructure professional with over seven years experience into Information Technology in arenas like, System and Network Administration, Infrastructure Management.

Kalpana Dogra
Kalpana Dogra
Digital Marketing Manager

Kalpana is responsible for driving Suma Soft’s Digital presence and marketing campaigns across various industry verticals. With a career spanning more than 7 years in India and UK, she has worked with hospitality leaders like Hilton and Hyatt. She has avid experience of working with Digital Media Agency ie. Amura Marketing and handled Real estate brands like Panchshil Realty , Lodha Group, Xrbia etc. She has driven digital channel marketing campaigns for HP, Dell and IBM while working at TSL Consulting.

Pavan Chavan
Pavan Chavan
Manager - Business Development

Pavan is an accomplished Business Development Manager with a good track record in product & services sales with more than 7 years of Business Development Experience.

Currently handling day-to-day sales activities which involve handling a team of Business Development Executives, doing client presentation, closing deals and also working closely with delivery and digital marketing team to achieve organizational goals through continuous innovation.

17 Years of Providing Cost- Effective ITES Solutions!

Global ITES Solutions Provider
Service Type
Global ITES Solutions Provider
Provider Name
Suma Soft Pvt Ltd,
2nd Floor Suma Center,Opposite Himali Society,Erandwane, Pune-411004,
Telephone No. +91 20 4013 0400
World Wide
Suma Soft is a global ITES solutions provider with 17+ years of experience. We provide expertise in Business Process Outsourcing, Software Development & Testing, Technical support services and IT Risk and Security Management Services. We deliver superior experience to all our clients globally