Global ITES & BPO Solutions Provider

Rohit Raibagkar is the Administration Manager at Suma Soft. He holds a Bachelor’s degree in Hotel and Tourism Management. He has more than 9 years of experience in Administration, Facility and Housekeeping Management. Currently, he is responsible for entire Admin and Facility management for Suma Soft.

Pramod is the Chairman of Suma Soft who renders the business strategies and vision for Suma Soft.
Pramod has done B.Tech from IIT Mumbai, and MS from Duke University, USA. On returning to India, he focused on expanding his business and today has one of the biggest Real Estate Companies in Pune. He is known as a veteran businessman in the community and has extensive trade relationships with varied large Indian Business Houses and Multinational Companies. His success has rested on his professional plus ethical commercial practices and sound business philosophies.

Surendra Brahme is the Chief Financial Advisor for Suma Group of companies for past 28 years. As an Operational Director at Suma Soft- India, he is responsible for day-to-day operations of the company. Surendra is a Chartered Accountant with more than 32 years of experience in various fields including Financial Management, Audits, Information Systems Audits, and Taxation Matters. He has a considerable experience in auditing and interacting with giant Indian Corporate Houses, Public Sector Undertakings and Defense Establishments on a regular basis. He has been on the panel of Auditors for Public Sector Banks, Insurance Companies, the Comptroller, and Auditor General of India.He has in-depth experience in setting up start-up business units including software units and has a thorough liaison experience with various Government Agencies.

He is the President and Head of Suma Soft’s delivery department. He’s been spear heading delivery of services and projects for past 17 years.Mani has over 26 years of experience in the Software and Networking Industry involving Software Design, Software Development, Network Design, Network Implementation, Network Management, and Project Management. He has a career more than fifteen years in the high technology industry, including positions at Lucent Technologies and Tata Power. He has worked on projects in many countries encompassing the US and Singapore.

Rakesh is the Vice President of BPO services and is the head of delivery of Suma Soft’s BPO services. Rakesh has over 20 years of expertise in managing processes like loan processing, collection and fraud management, customer service for international and domestic financial services. He is responsible for managing BPO delivery including SLA management, new process migration, staffing and P&L (profit and Loss statement) for BPO service team.

Patricia Kaufman is the Vice President of Suma Soft. She is a seasoned senior executive with over 35 years of experience in large-scale, multi-site and off-shored document management and call center operations.

She has done her MBA from Adelphi University, New York.

Her most recent position was the Vice President of Customer Service Operations at Time Customer Service. Prior to that, she led customer service operations at Publishers Clearing House and The Reader’s Digest.

Pat has a deep understanding of Suma Soft’s infrastructure and focuses on delivering a superb product. “I understand that we must never lose sight of the client’s perspective. I was always impressed with how well Suma Soft understood my goals and deliverables and now I am honored to join their team!”

Anil is Head of IT Support and Tech Support Services at Suma Soft. He is an IT infrastructure and security management professional with over ten years experience into Information Technology in arenas like, System and Network Administration, Infrastructure Management, Governance, Design, Planning and Delivery of various aspects of Information Security in diverse functional areas.

Anil has over seven years experience in Information Security Services, such as, Penetration Testing, Vulnerability Assessment, Technical Audit, Network Security Architecture Review, Implementing and Auditing ISO 27001 standards across different industry verticals.

Milind Dharmadhikari is the Head of IT Risk and Security Management Services in Suma Soft Pvt. Ltd. he has around fifteen years of experience in consultative engagements in the areas involving ISO 27001, COBIT, Sarbanes-Oxley (SOX), SAS70/SSAE16, PCI-DSS & UK’s Data Privacy Act.

He has lead cross-functional teams on variety of client engagements including Enterprise-wide Information Systems Audits, Application Audits, BCP/DRP Reviews, Data Center Audits, Network & Security Audits, Vulnerability Assessment, Penetration Testing, Information Security Due Diligence on Third Parties, Management Testing of SOX IT General Controls, IT Audits based on Regulatory Guidelines etc. Milind has worked as lead IT Advisory practice at BDO Consulting (Indian arm of BDO International, Worlds 5th largest accounting network) in the past.
He will be responsible for mentoring and driving the team’s efforts and quality delivery along with delivery time lines of customer engagements.

Ram is Head of USA Operations and is responsible for overall operations of Suma Soft’s USA office with a focus on strategic planning and financial management.

Ram has been in the High Tech and Energy sector for the last 25 years. He has done B.Tech from IIT, Madras and an MBA from Duke University. Ram is a Certified Public Accountant and a Certified Financial Planner. He is a founder of several successful start up groups, in the U.S and India. His expertise in financial management includes innovative ideas of equity partnership arrangement with clients.

Suvarsha is a Sr.Manager in BPO Operations. Her responsibilities include setting up processes to meet project SLA’s and making continuous improvement in customer services. Suvarsha has an overall experience of 18 years in handling various domains of BPO like Loan setup process for NBFC’s, Order Subscription Management, Content Management, & Call Center services. Prior to Suma Soft, she was associated with Versaware Technologies, e-publishing domain, as Shift Manager. Suvarsha holds a masters degree in Statistics from Pune University.

Koustubh Mandhare is presently heading the U.S Mortgage Services at Suma Soft.
He has 15+ years of experience in BPO & KPO business.He is a BSc. Graduate from University of Pune & holds Diploma in Software Technology & System Management from National Institute of Information Technology. Koustubh has Worked on various lines of BPM Services like U.S Mortgage & Title, UK Insurance, Life & Pensions, Accounts & E-publishing.
His key responsibilities range from delivering quality services & projects to U.S clients to managing large teams and complex process in U.S Mortgage & Title Services. He has also performed versatile roles in Operations, Onsite transitions, Training, Quality assurance, Corporate strategy, Administration & Vendor Management. In the past, he has been associated with companies like Versaware, WNS, Infosys, SLK BPO Services & Indecomm Global Services. Koustubh is Certified Internal Auditor for ISO 9001:2008, 27001:9008 standards. Having various certifications in “Building Effective Leadership, Interviewing skills, “Neuro-linguistic & Neuro-Semantics”

He is a Science Graduate working in SumaSoft BPO – Operations department since last 12 years. He has total experience of more than 14 years in IT industry. During this period he has worked upon several projects that include content management, loan processing, Data processing etc.
His main responsibility in SumaSoft is to deliver high quality and cost effective services to the client and maintain the SLA per agreement.

Shraddha started her professional career with Suma Soft and has been associated with us since last 14 years.She has the experience of handling a variety of back-office projects. Some of her responsibilities include; meeting the client’s requirements, achieving the agreed delivery schedules, project ramp-up, weeding out issues that slow down the process, coming forth with the best possible solutions, and formulating a suitable plan of action with the client.

Rani is Manager for BPO Operations. She has more than 12 years of experience in the industry. Rani is responsible for managing multiple projects by setting up the processes based on the client’s requirement and the SLA’s. She has expertise in automobile loan processing sector. She handles 2 major accounts for Suma Soft and is a result-oriented person with a strong hold on MIS. Rani holds a bachelor degree in Arts from Pune University.

Chinmay has over 10 years of experience in the BPO industry and has worked on various projects such as Telecom, Order Line, Portfolio Verification & Logistics. He has been managing Inbound, Outbound & Blended processes. Also has expertise managing back office process.
Working with International & Domestic clients ,Chinmay has gained skills such as project management, people management & managing P & L ratio.

Wasim is a Project Manager in Suma Soft’s Design & Development Team.He is responsible for Project management & delivery of projects. He has over 10 years of experience in Software Industry involving Software Design, Software Development & Project Management. His experience encompasses the areas of Requirement Gathering & Analysis, Project Management, Web design & development. He
has good understanding of team dynamics & team management and has a wide experience in domains like E-commerce, Real Estate & Customer Relationship Management.

Nitin is Project Manager of Suma Soft’s ‘Software Development Mobility’ department. He is responsible for delivery of Mobile and Web Projects. Nitin has over 10 years of experience in Software industry involving Software Design & Development and Project Management. He has good exposure to Hybrid and Native Mobile app development and Full-stack Web development.Previously, he has worked with leading technology industry including Birlasoft Ltd. and 3 Pillar Global.

Mukund is a Technical Lead at Suma Soft for software services. He has over eight years of experience in designing and developing softwares using open source technology like JAVA. He is also well versed in .NET technology and delivers solutions using the same. Mukund has designed various products and web applications for NBFC solutions. He is an experienced Agile methodology practitioner for SDLC. He is a Certified Internal Auditor for ISO 9001:2008, 27001:9008 standards. Mukund plays a key role in designing software development management policies at Suma Soft.

Nikhil is Team Lead in Sumasoft. He is responsible for build and delivery of projects with complete SDLC. He Architects Java based project which include latest framework like Spring, Hibernate, Struts with MongoDB as a database. He has expertise in Logistics vertical. He has over six years of experience in the high technology industry, including positions at Persistent System. He has worked on projects which execute in many countries including the US and Singapore.

Vaibhav is Manager of Tech Support Services at Suma Soft. He is an IT infrastructure professional with over 14 years experience in System and Network Administration, Infrastructure Management.

Kalpana is responsible for driving Suma Soft’s Digital presence and marketing campaigns across various industry verticals. With a career spanning more than 9 years in India and UK, she has worked with hospitality leaders like Hilton and Hyatt. She has worked with Digital Media Agency ie. Amura Marketing and handled Real estate brands like Panchshil Realty , Lodha Group, Xrbia etc. She has driven digital channel marketing campaigns for HP, Dell and IBM while working at TSL Consulting.

Pavan is our Business Development Manager with a good track record in product & services sales. He has more than 10 years of experience working in the  Business Development domain and has recently completed 2 years with Suma Soft. He is currently handling all the day-to-day sales activities for Suma Soft and partners. He heads the team of Business Development Executives and is responsible for conducting client presentations, and closing deals. He works closely with delivery and digital marketing team to achieve organizational goals through continuous innovation.