Programmatic Support, Extend And Maintenance For Your Legacy Applications
Deploy professionals from Suma Soft to utilize their domain expertise to stabilize your legacy applications, optimize services and improve application support. Our legacy application maintenance and support services include expansion and/or modification of application functionality, debugging, and creating supplementary features.
Suma Soft teams come up with a unique approach that simultaneously modernizes applications and optimizes maintenance efforts and costs.This approach reduces the total cost of ownership, offers near-immediate responses to business needs, and rationalizes and modernizes an enterprise’s application portfolio.
We adopt an advanced approach including on-call production support, proactive maintenance, enhancements, bug-fixing, user support, and training with Suma Soft’s experts.
Our Legacy Application Maintenance And Support Services
Application Maintenance
Performance Monitoring
Application Improvement
Application Re-Engineering
Product Maintenance And Support Services
Application Support
Application Maintenance
We blend portfolio-based strategies concerning technology, information planning, and services with your business objectives, methods, and applications.
Performance Monitoring
Suma Soft ensures high accessibility and higher performance of your applications by addressing issues relevant to your maintenance and monitoring, solving bottlenecks, and proactive consideration of customer feedback.
Application Improvement
Scale-up/down your server settings to ensure optimum performance of your software through application improvement techniques.
Application Re-Engineering
Conquer the issues faced by your programmers and maintenance engineers concerning legacy applications.
Product Maintenance And Support Services
Core/Base product maintenance & enhancements along with product customization & implementation support and enhancements.
Application Support
We help you rectify issues and locate vulnerabilities before any occurrences. This ensures reliable delivery of value and adds to organizational efficiency. Many enterprises and companies trust our customized application support services modules.
Three Levels Of Legacy Application Maintenance And Support Services
Level 1
Level 2
Level 3
Level 1
Cover basic support and troubleshooting. Monitor system availability and performance. Perform back-office activities such as end-user communication and password reset.
Level 2
Configure servers, enlist DevOps services, deploy monitoring teams, and move IT infrastructure to the cloud to restore the system immediately.
Level 3
Fix crucial technical issues like fixing bugs, code reviews, feature implementation, performance audits, and other source-code-related changes.
Here to Help with Your Every Business Need
Our Inclusive Application Maintenance And Support Services Cover
- Error Tracking and Debugging
- Offshore Product Management
- Version Upgrades
- Technical Troubleshooting
- Version Enhancements
- Extensive User Support
- Performance Monitoring
- Performance Testing
- Documentation Development
Benefits Of Suma Soft's Application Maintenance Services
- Retain most experienced resources to ensure functional knowledge
- Minimize combined costs and utilize your apps for a longer duration
- Work and learn new technologies simultaneously
- Lower Total Cost of Ownership (TCO)
- Ensure seamless migration
- Reduce implementation pressures by adopting a phased approach
Our Process
Immediate Support & Stabilization
System & Process Evaluation
Development & Roll Out
Ongoing Support
Immediate Support & Stabilization
Once provided with the source code, we can address any critical problem and implement fixes to get things stabilized. We can also provide support to your staff when issues arise.
System & Process Evaluation
Once the critical issues are addressed, we provide reliable support services and make your system stable. We can assess the entire application to see how it is addressing your organization’s business model.
We collaborate with your staff to learn their workflow, how they use the system in its current state, identify their obstacles, and listen to their suggestions and wish lists.
We evaluate the suitability of the development platform as well as its long-term support options.
After this evaluation, we share our feedback regarding the system, covering minor tweaks or a multi-phase upgrade to improve the efficiency, address the changing business model, and migrate to a more suitable and modern platform.
Development & Roll Out
Our developers will improve the system and address the needs while maintaining the stability of the system and minimizing disruptions for daily operation.
Ongoing Support
We support your application whenever the need arises. We continue to modify the application to improve its efficiency, address changes in business or workflow, and implement advanced technologies to enhance the user experience.
Here to Help with Your Every Business Need
We focus on the IT solutions, so you can focus on your business. See what we can do for you today!