Outsource eCommerce Customer Services

Streamline your e-commerce operations by outsourcing customer service to Suma Soft. Let the Customer Service Market Leader handle customer support while you focus on core business functions.
At Suma Soft, “Customer Satisfaction” takes center stage. As your Customer Service Outsourcing Partner, we understand the importance of delivering exceptional customer experiences that drive loyalty and growth. With a sound understanding of the e-commerce customer’s buyer’s journey and their unique concerns, we ensure that every interaction is handled with personalized care and expertise.
Our focus goes beyond mere transactional support; we strive to build long-lasting relationships by prioritizing customer retention. Through our comprehensive outsourcing solutions, we seamlessly integrate with your brand voice, ensuring that every customer touchpoint reflects your values and resonates with your target audience.
We are well aware of the Customer Service challenges faced by E-commerce companies. They need to meet high customer expectations for fast and personalized support, handling a large volume of inquiries, managing multiple communication channels, ensuring data security, maintaining consistent service quality across platforms, and effectively resolving issues. At Suma Soft, we precisely address these concerns and alleviate your customer’s experience.
By entrusting your Customer Service to us, you gain access to a dedicated team of professionals trained to handle the complexities of e-commerce customer support. Together, we can elevate your customer service to new heights, driving customer satisfaction, brand trust, and business success.

Our Competitive Edge in e-Commerce Support

Domain Expertise Lead

Maximize Operational Efficiency through Outsourced e-Commerce Customer Services

Maximize Operational Efficiency Through Outsourced E-Commerce Customer Services

Here to Help with Your Every Business Need

End-to-End e-Commerce Support Solutions

Our CSRs are efficient in handling e-Commerce customer service tasks such as:
  • Product Inquiries
  • Complaint Resolution
  • Order Changes/Cancellations
  • Technical Support
  • Loyalty Program
  • Promotions &Discount
  • Order Tracking &Status Update
  • Customer Retention
  • Returns and Refunds
  • Shipping &Delivery Updates
  • Cross-Selling &Upselling
  • Post-Purchase Support

Comprehensive e-Commerce Customer Services

  • Voice Call
  • Live Chat
  • Email Support
  • Social Media
  • Omnichannel
  • Virtual Assistants

We Accommodate a Variety of e-Commerce Business Types

Our services cater to diverse e-commerce businesses, regardless of size or industry. Whether you are a B2B or B2C e-commerce company, marketplace, or Direct-to-Consumer [DTC] brand, we have the expertise to provide tailored customer service solutions that align with your unique business requirements and objectives. We have demonstrated expertise in providing customer support for various types of e-commerce models, including:
  • B2C
  • B2B
  • C2C
  • Dropshipping
  • Shopify
  • Retail

Customer Service Tools

We utilize the leading customer support tools across various communication channels, including chats, emails, self-service platforms, and voice calls. We adapt to your specific needs without disruption; if you have a custom CRM system in place, rest assured that our team is proficient in integrating and working with diverse CRM platforms. We quickly train our CSRs on your CRM, ensuring a smooth transition and uninterrupted service.

  • Custom CRMs
  • Help Desk – Zendesk, Freshdesk, or Help Scout
  • Live Chat and Chatbot Tools – LiveChat, Intercom, or Zendesk
  • Social Media Management Tools – Hootsuite, Sprout Social
  • Email Management – Help Scout, Front, or Gorgias

B2C e-Commerce Domain Expertise

Given our experience as an outsourced e-Commerce Customer Service provider, we possess industry-specific knowledge and a deep understanding of customer behaviors, trends, and preferences, across various e-commerce businesses. We bring valuable insights and best practices from diverse e-Commerce businesses. Our CSRs are versatile and adaptable, capable of quickly grasping each industry’s distinct requirements and nuances. Our CSRs are accustomed to handling various customer issues and understand the unique challenges and requirements of different e-Commerce domains. This expertise enables faster problem resolution and improved customer satisfaction. .We have proven expertise in the following e-Commerce businesses:
  • Apparel & FashionElectronics
  • Home & Kitchen
  • Beauty & Personal Care
  • Health & Well-being
  • Home Furnishings & Decor

Entrust Your E-Commerce Customer Service to the Industry Pioneer

In the ever-evolving landscape of e-Commerce businesses, customer expectations continue to rise. Faster shipping, enticing discounts, self-service options, sustainability initiatives, and technological advancements are among the factors that shape the customer experience, becoming essential elements that customers anticipate and demand. Outsource your e-Commerce Customer Services to a partner who understands your business thoroughly and, more importantly, your CUSTOMER.
With over 20+ years of experience, we are ISO 9001:2015, ISO 27001 certified, and HIPAA compliant, ensuring exceptional service quality and data security. As a leader in eCommerce customer service, we possess the expertise, refined processes, and cutting-edge technology to make a seamless, formidable impact on your business. Experience the Suma Soft excellence today.

Here to Help with Your Every Business Need

Revolutionize Support: Team Up with Suma Soft for ECommerce Excellence. Supercharge Customer Relations Now!