Blog

May 2, 2025
Suma Soft Enhances Customer Experience for a Leading Retail Brand

Suma Soft Enhances Customer Experience for a Leading Retail BrandClient’s BackgroundA globally recognized retail chain supplier, it is a leader in the fashion and lifestyle sector. With a vast network of physical stores and a robust online presence, this established retailer caters to millions of customers daily, offering diverse products and striving to deliver a …

by Karuna Bhalekar
May 2, 2025
Scaling IT Project Portfolio Management Across a Growing Business

Scaling IT Project Portfolio Management Across a Growing Business Client’s Background A leading retail organization maintains a significant presence across diverse geographical markets and strategically focuses on continuous growth and innovation. To achieve this, they actively pursue numerous IT projects to support and drive new business initiatives. These projects are integral to the company’s expansion …

by Karuna Bhalekar
Aligning IT Projects with Business Objectives for Strategic Growth
May 2, 2025
Aligning IT Projects with Business Objectives for Strategic Growth

Aligning IT Projects with Business Objectives for Strategic Growth Client’s Background A leading global financial services firm operates across multiple continents delivering a comprehensive suite of financial products and services. The organization prioritizes strategic alignment between its IT investments and business objectives. They aimed to gain visibility into project performance, optimize resource utilization, and boost …

by Karuna Bhalekar
April 29, 2025
Suma Soft Optimizes Customer Support for a Global Telecom Provider

Suma Soft Optimizes Customer Support for a Global Telecom ProviderClient’s BackgroundA multinational telecommunications company with vast operational services spread across numerous global regions, delivers a comprehensive suite of telecommunications services. These services combine many offerings, from high-speed broadband internet, advanced mobile communication solutions, to diverse television entertainment packages. Serving millions of customers, the organization is …

by Karuna Bhalekar
April 29, 2025
Suma Soft Transforms Customer Service for a Global Retailer with ServiceNow CSM

Suma Soft Transforms Customer Service for a Global Retailer with ServiceNow CSM Client’s Background A prominent international retail company operating a sophisticated omnichannel business model that seamlessly integrates a substantial online presence with a widespread network of physical stores. The company caters to a diverse and expansive customer base, spanning numerous geographical regions and demographic …

by Karuna Bhalekar
April 28, 2025
Suma Soft Transforms Strategic Portfolio Management for a Global Financial Institution

Suma Soft Transforms Strategic Portfolio Management for a Global Financial Institution Client’s Background A major financial institution with a global presence offers a wide range of services, from banking and asset management to insurance. The institution strategically leverages advanced technologies and is committed to delivering superior client experiences and maintaining a competitive advantage. Driven by …

by Karuna Bhalekar
April 24, 2025
Transforming IT Service Management for Global Operations

Transforming IT Service Management for Global OperationsClient’s BackgroundA multinational global telecommunications provider operating in 50 countries provides critical communication services to a vast customer base. The organization is deeply committed to maintaining the highest service reliability and quality standards. The organization leverages technology to enhance connectivity, drive innovation, and deliver superior customer experiences in a …

by Karuna Bhalekar
April 10, 2025
Suma Soft Optimizes IT Asset Management for a Global Manufacturing Leader

Suma Soft Optimizes IT Asset Management for a Global Manufacturing LeaderClient’s BackgroundThe client is a global leader in manufacturing, with operations in over 25 countries and a workforce exceeding 50,000. Their sophisticated IT ecosystem is the backbone of their operations, encompassing thousands of hardware devices, a diverse portfolio of software licenses, and a robust suite …

by Karuna Bhalekar
April 10, 2025
Suma Soft Streamlines IT Service Management for Better Patient Care

Suma Soft Streamlines IT Service Management for Better Patient CareStreamlined IT Service Management for Enhanced Customer SupportClient’s BackgroundA leading healthcare provider operates an extensive network of hospitals and clinics, serving thousands of patients daily. The organization was committed to providing exceptional patient care and depended on robust and efficient IT services to achieve this goal. …

by Karuna Bhalekar
April 10, 2025
Suma Soft Revolutionizing Asset Management for a Global Logistics Company

Suma Soft Revolutionizing Asset Management for a Global Logistics CompanyClient’s BackgroundA leading multinational global logistics and supply chain management company operating in over 30 countries and facilitating millions of shipments on a day-to-day basis relied heavily on a complex IT environment. Their operations are built upon a robust and intricate IT infrastructure, crucial for managing …

by Karuna Bhalekar
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