Scaling IT Project Portfolio Management Across a Growing Business

Client's Background

A leading retail organization maintains a significant presence across diverse geographical markets and strategically focuses on continuous growth and innovation. To achieve this, they actively pursue numerous IT projects to support and drive new business initiatives. These projects are integral to the company's expansion and modernization efforts, reflecting a commitment to leveraging technology for competitive advantage.

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Challenges

  • Lack of Streamlined Processes:

    Project workflows lacked streamlined processes, resulting in inefficiencies and potential delays.

  • Absence of Optimized Resource Management:

    Resource management was not optimized, leading to potential resource constraints and increased costs.

  • Scalability Challenges:

    The growing portfolio of IT projects strained the current project management capabilities.

  • No Real-Time Insights:

    The lack of real-time insights made the organization unsure whether each project effectively contributed to its strategic objectives.

Project Requirements

  • Scaling IT Project Management:

    The organization sought agile methodologies aiming to accelerate project delivery by 30%, improve collaboration by 25%, deliver high-quality results, and adopt a scalable approach to manage complex projects effectively.

  • Project & Portfolio Management:

    With numerous concurrent projects, the company needed assistance in prioritizing projects effectively to ensure successful delivery. They targeted a 20% increase in projects completed on time and within budget.

  • Lack of Visibility and Reporting:

    A complete overview of the Software Development Lifecycle (SDLC) that identifies bottlenecks and optimizes processes for peak performance, tracks progress, manages risks, and reports to stakeholders, aiming for a 15% reduction in project management overhead.

The Suma Soft Approach

We helped the retail organization implement ServiceNow ITBM, focusing on Project Portfolio Management (PPM), Demand Management, and Resource Management. The goal was to enable the company to manage a growing IT project portfolio more efficiently and provide better visibility and reporting for IT and business stakeholders.

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ServiceNow Solution

After thoroughly investigating the organization’s project management needs, we designed a solution that integrated ServiceNow ITBM with existing business systems. The team implemented key modules such as PPM and Demand Management, empowering the organization to achieve optimized workflows. We also created custom dashboards to provide leadership with real-time performance insights.

  • Efficient Project Portfolio Management:

    The company improved its IT projects with Performance Analytics by tracking real-time project progress and improving processes with automated workflows. This provided end-to-end visibility across all initiatives, leading to a 25% improvement in on-time project delivery.

  • Better Prioritization:

    With Demand Management, the company prioritized projects based on strategic value, ensuring that resources were focused on the most critical initiatives and that every demand request was addressed promptly and efficiently. This resulted in a 20% increase in the number of strategically aligned projects.

  • Improved Reporting and Insights:

    Real-time dashboards and reports, leveraging robust reporting and analytics, provided the leadership team with better insights into project performance, enabling faster, more informed decisions and a 15% reduction in project management overhead

Business Outcome

Implementing ServiceNow ITBM helped the retail organization achieve the following:

  • Scaled Project Portfolio Management

  • 30% reduction in resource conflicts

  • 25% improvement in resource utilization

  • 20% improvement in project tracking accuracy

  • 35% increase in the successful delivery of IT initiatives

  • 15% increase in revenue

  • Enhanced Competitive Position
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