Suma Soft Optimizes IT Asset Management for a Global Manufacturing Leader

Client's Background

The client is a global leader in manufacturing, with operations in over 25 countries and a workforce exceeding 50,000. Their sophisticated IT ecosystem is the backbone of their operations, encompassing thousands of hardware devices, a diverse portfolio of software licenses, and a robust suite of cloud services.

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Challenges

  • Secure IT Infrastructure:

    Maintaining a cohesive and secure IT infrastructure across numerous geographical locations.

  • Asset Lifecycle:

    Managing the lifecycle of thousands of hardware devices and software licenses.

  • Seamless Integration :

    Ensuring diverse cloud services' seamless integration and optimal performance.

  • Communication Challenges:

    The large workforce scale and the company's geographical spread can lead to communication challenges.

  • Security Protocols :

    Maintaining up-to-date security protocols across all devices and locations.

Project Requirements

  • Track IT Assets:

    Build an accurate count for all IT assets on a single source, including hardware, software, and cloud services.

  • Holistic View of IT Assets:

    Real-time visibility and insights into asset utilization, location, and status.

  • Streamlined Process:

    Streamline asset-related processes with automated workflows, such as procurement, deployment, and decommissioning.

  • Compliance:

    Ensure compliance with software vendor agreements and industry regulations.

  • Cost Reduction:

    Reduce IT spending by eliminating redundant or underutilized assets.

  • Complete Control:

    Establish strong controls and audit trails for all IT assets.
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ServiceNow Solution

Solution & Implementation Suma Soft deployed ServiceNow ITAM, leveraging:

  • Hardware Asset Management (HAM):

    Discover and track all hardware assets, including servers, desktops, laptops, and mobile devices, achieving accuracy in hardware asset tracking within 3 months.

  • Software Asset Management (SAM) :

    Monitors software licenses, identifies underutilized software, and optimizes software spending, reducing software licensing costs by 15% in the first year.

  • Automated Workflows:

    Streamline asset lifecycle management through automated processes, reducing procurement time by 20% and deployment time by 30%.

  • Dashboards and Reporting:

    Provide real-time visibility into asset utilization, compliance, and costs, enabling data-driven decisions and proactive asset management.

  • Integrations:

    Provide Integrate with other IT systems, such as procurement, finance, and ITSM, for seamless data flow and enhanced efficiency.

Business Impact & Results Within six months, the client achieved:

  • 70% accuracy in IT asset inventory, establishing a single source of truth.

  • 15% reduction in asset-related support tickets due to improved visibility.

  • 40% decrease in manual effort through automated asset lifecycle processes.

  • 60% improvement in software license compliance, minimizing audit risks.

  • 12% reduction in IT spending through optimized asset utilization and license management.

By implementing ServiceNow ITAM, the manufacturer gained control over its IT asset landscape, optimized spending, and strengthened compliance—driving operational efficiency and supporting business growth.

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