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Ask why a Salesforce program went over budget and the answer almost always points to the vendor. That’s rarely the real story.Most cost overruns trace back to something far less dramatic than a bad vendor. A Statement of Work that got priced but never really stress-tested. A scope definition loose enough to cause trouble three …

There’s a moment almost every organization running Salesforce eventually hits: the renewal conversation, where someone pulls up last year’s spend and asks what it actually delivered, and the room goes quite a beat too long. That silence isn’t a technology problem, it’s the missing link between the investment and a number leadership already trusts. That’s …