Customer Service Outsourcing - BPO Services

04

Feb

5 factors affecting Customer Service Outsourcing Cost

Customer service outsourcing cost is a major organizational expense to address the rapidly growing and changing customer needs. A CEI survey suggests that 86% of organizations are willing to pay higher customer service outsourcing cost for better customer experience. Customer service outsourcing cost depends on a variety of direct and indirect factors, understanding these factors helps organizations […]

Top 5 Reasons To Outsource Technical Support

29

Jan

Top 5 Reasons to Outsource Technical Support

Information technology has undergone a revolution with the advent of the web world. So are the problems of adapting to the ever-changing technology and upcoming technical issues which are faced by layman and technology savvy world equally. This has generated the need for technical support. When the necessity to hire a technical support service arises, it might[…]

Customer Service ROI

26

Nov

5 Reasons Why Customer Service ROI Matters?

Did you know that customer service can actually be measured? Yes, in terms of numbers. Simply put, calculate the investment in your customer service resources and the returns from that investment, and there you have it – the precise profits from your customer support. But does this really matter enough? Here are five reasons why measuring customer[…]

Network Security Monitoring

26

Nov

Network Security Monitoring – Way to minimize Security risks!

Network Security Monitoring include the collection, analysis, and alerts that help detect and respond to security threats in your business networks. It detects advanced threats by discovering irregularity in protocols, apps and file transfers. Future of Network Security Monitoring (NSM)… According to MarketsandMarkets Research, NSM market is estimated to grow from $7,024.5 million in 2014 to $11,058.6 million in 2019 at a[…]

Security Operations Center

26

Nov

How SOC services delivers 100% secured systems?

SOC services need to be outsourced by companies to accommodate the increase in cyber security risk. Each day thousands of organizations discover security breaches. SOC is an organized team of experts that continuously organize and monitor your enterprise’s security by detecting, analysing security breaches and threats. McAfee Lab Report says 93% of respondents acknowledged being unable to triage all potential[…]