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The healthcare industry has been revolutionized in recent years with the introduction of healthcare information management (HIM). HIM is a comprehensive system of electronic health records, which includes patient data, medical records, billing information, lab reports and other related information. This system plays an important role in improving the quality of healthcare, allowing healthcare providers …

A timely attended customer is more likely to be happy and happy customers always serve as brand ambassadors for any organization. If companies choose an internally staffed team, responding to messages on a real time basis by internal staff becomes challenging at times as there may be other set of priorities being addressed by staff. …

Business process outsourcing (BPO) is essentially a strategy deployed to achieve multiple objectives. Broadly, cost effectiveness is the only advantage loudly known to everyone. However, this arrangement provides many other benefits that companies should think of and explore. Business process outsourcing or management setup are professionally managed with highest emphasis on quality, productivity and turn …

Omnichannel customer service is the idea that you should take care of your customers no matter what channel they’re using to reach you. In this case, omnichannel means “everywhere,” so it’s not just email and phone—it could mean anything from email to text messages, video chats, social media, and more. Omnichannel customer service encompasses of …

Logistics Business Process Outsourcing companies increase business benefits by providing cost-efficient solutions. Certain key Advantages of outsourcing Logistics and Supply Chain Management Services include cost reduction, advanced business processes, improved delivery models, and operational efficiency. 7 ways a COO can save upto 50% of your operation cost with a Logistics Business Process Outsourcing partner! Reduce …

We understand that as a CEO of a US-based Mortgage Lending firm, you constantly manage herculean tasks of keeping the operational costs low. This must be done without compromising your competitive ability! For companies just like you, Suma Soft has come up with solutions that simplify the day-to-day mortgage processes and reduce the cost of …