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In today’s highly competitive and regulated business environment, the BFSI & NBFC sector is looking for new low-risk financial services. Financial institutions such as, banking companies and loan providers want to reduce operational costs so that they can focus on innovation and other core functional activities. While outsourcing their credit and loan processing services they …

Customer service outsourcing cost is a major organizational expense to address the rapidly growing and changing customer needs. A CEI survey suggests that 86% of organizations are willing to pay higher customer service outsourcing cost for better customer experience.Customer service outsourcing cost depends on a variety of direct and indirect factors, understanding these factors helps …

Business Process Outsourcing Services have become a common business practice that helps other businesses to handle the customer related activities on behalf of them. It is well-understood fact that the main businesses outsource these activities to the third party i.e. Business Process Outsourcing Services for exponential growth. The reasons for Business Process Outsourcing are many …