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A timely attended customer is more likely to be happy and happy customers always serve as brand ambassadors for any organization. If companies choose an internally staffed team, responding to messages on a real time basis by internal staff becomes challenging at times as there may be other set of priorities being addressed by staff. …

Business process outsourcing (BPO) is essentially a strategy deployed to achieve multiple objectives. Broadly, cost effectiveness is the only advantage loudly known to everyone. However, this arrangement provides many other benefits that companies should think of and explore. Business process outsourcing or management setup are professionally managed with highest emphasis on quality, productivity and turn …

Omnichannel customer service is the idea that you should take care of your customers no matter what channel they’re using to reach you. In this case, omnichannel means “everywhere,” so it’s not just email and phone—it could mean anything from email to text messages, video chats, social media, and more. Omnichannel customer service encompasses of …

Logistics Business Process Outsourcing companies increase business benefits by providing cost-efficient solutions. Certain key Advantages of outsourcing Logistics and Supply Chain Management Services include cost reduction, advanced business processes, improved delivery models, and operational efficiency. 7 ways a COO can save upto 50% of your operation cost with a Logistics Business Process Outsourcing partner! Reduce …

We understand that as a CEO of a US-based Mortgage Lending firm, you constantly manage herculean tasks of keeping the operational costs low. This must be done without compromising your competitive ability! For companies just like you, Suma Soft has come up with solutions that simplify the day-to-day mortgage processes and reduce the cost of …

For over 20 years, Suma Soft has been the most preferred Mortgage Underwriting Support Services provider. With an underwriting team of 850+ underwriters, industry-specific knowledge, and practical experience of more than 20 years, Suma Soft’s team offers end-to-end mortgage processing, underwriting, closing, and risk management.We understand exactly why CEOs outsource their tedious in-house underwriting processes. …

Mortgage Bankers Association MBA Annual Conference 2016, held in Boston during Oct 23-26th, was a one-of-its-kind event that brought together mortgage lenders, Mortgage Processing Services providers, insurance companies and investors on one platform to share insights on the contemporary global mortgage industry happenings.As mortgage processing services begin to show unprecedented changes in the passing year, …

Maintaining an in-house Documentation, Track, and trace team can be a very costly affair. Hence offshoring to cost-effective Logistics and Supply Chain Management services and Logistics BPO partner can help reduce costs by up to 50%. Here Are Some Key Factors How Suma Soft Can Help Reduce Logistics Documentation Cost By 50% 100+ Documentation Management …

Before outsourcing to USA specific logistics BPM services provider you need to know the reputation of the company. Check company’s expertise in the realm of logistics and then decide. Let’s take a look on the 5 important things before outsourcing to USA specific logistics BPM services provider. Find out the KPI(Key Performance Indicators) of the …

The Auto Finance industry in India is highly competitive. Suma Soft as the Best Customer Support Services for the Auto Finance Industry vertical helps optimize operational processes with state-of-the-art workforce management tools and benchmarked process re-engineering techniques. This helps reduce the overall cost of running an in-house team and helps reduce the Turn-Around-Turn of any …