Transitioning from On-Premise ITSM to Cloud-Based With the ServiceNow Migration Services

Client's Background

A leading global retailer operates a complex network of both physical storefronts and a robust e-commerce platform. With a vast and diverse operational footprint, the company's IT infrastructure supports many functions, from point-of-sale systems and inventory management to online transaction processing and customer relationship management. The retailer's commitment to delivering seamless and efficient customer experiences, both in-store and online.

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Challenges

Project Requirements

The Suma Soft Approach

Suma Soft’s team leverages ServiceNow Migration services to migrate all existing service management data to ServiceNow, preserving critical information while transitioning from on-premise infrastructure to a cloud-based system. We configured key modules such as Incident Management, Service Request Management, and Problem Management and integrated the platform with the retailer’s other business systems for a seamless experience. By leveraging ServiceNow’s Cloud Management, ITSM, and Virtual Agent, the retailer could modernize its IT service operations and provide a scalable, cloud-based platform that integrated seamlessly across regions.

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ServiceNow Solution

These solutions enabled the client to achieve the following:

Business Outcomes

ServiceNow Migration services empowered the retailer to achieve the following.

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