Retail industry leaders are constantly facing the pressure of earning more revenues in less turn-around time. Suma Soft’s advanced Customer Support Services in India enable retailers to provide a personalized buying experience to their customers.
By handling all operational works of the organization, Suma Soft allows retailers to focus on their business. We help clients reduce expenses related to infrastructure and resources and extend the growth of the business.
Managing increased outbound order call volumes
Increasing peak capacity to process orders during festive seasons
Ramp-up and train additional agents, at short notice
Increase flexibility to handle seasonal & weekend peaks
The Suma Soft Advantage
24×7 Support through 365 days even during Festive seasons to handle the influx of calls during those times
Extensive domain knowledge of 16+ years to help retailers solve queries with reduced TAT
ISO 27001 certified company we strictly adhere to data security measures to ensure confidentiality. We also have an ISO9001 certificate for quality management
Workforce management tool and multi-channel Customer Support Services team strengthens businesses to make profits
Working as an extension to your in-house team, we help meet SLAs with personalized services to all customers
Suma Soft provides Order Processing and Enrollment Services, Customer Support and Service, Subscription Order management, Check processing, Exception handling, and more.