The average number of calls or queries that the organization handles during the course of time also affects the customer service outsourcing cost. Customer service outsourcing companies try to reduce the minimum time required to handle each customer query. It is often seen that during peak seasons businesses take help of customer service outsourcing companies to increase their business’s support availability and scalability for handling maximum issues.
Customer service outsourcing cost is mostly calculated on the basis of per hour or per month. But for long-term projects, customer service outsourcing companies can offer flexible customer service outsourcing cost on a yearly or contract basis. For long-term projects, the Customer service outsourcing cost is comparatively less than monthly or hourly rates.
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