Phone Answering Services
What Are Phone Answering Services?
Businesses have fixed working hours, beyond which it becomes difficult to handle customer calls. Imagine what if your potential customers are trying to reach you apart from business hours? These calls mostly get unanswered. And such a scenario is a nightmare for businesses as you may be losing a major chunk of potential customers. Our Phone answering services are devised to help businesses overcome this problem. We have a team of qualified professionals who can work 24*7 on behalf of your business, answer your customer’s call and help you tap your potential customers.
We can handle the seasonal fluctuations in call volumes in an effective way and make sure that no call gets unanswered. We offer Phone answering services for major time zones including IST (Indian Standard Time), EST( Eastern Standard Time), CST (Central Time Zone), CET (Central European Time). Latest call center technologies such as IVR, Automatic call distribution are used by our experts to enhance the phone call experience.
What Are The Benefits Of Outsourcing Phone Answering Services?
As we work on a 24*7 basis, we are available all the time to take orders, provide information, handle billing queries, general queries, and other such functions.
Our call answering operators are trained with soft skills needed to answer all incoming calls effectively and provide great customer experience.
We make use of latest and most useful tools and technologies to meet the changing need of customers. We also have a call recording facility available to help you understand how we work.
Case Studies
Suma Soft offered call center solution for a leading US-based consumer electronics company. Our customer support professionals helped reduce the costs by 50%
Suma Soft’s BPO service boost customer satisfaction for a mortgage lending company in the USA. Our team helped the client handle seasonal fluctuations with ease.
