Customer Service Outsourcing
Customer Service Outsourcing by Suma Soft covers Level 1 and Level2 support over web chat, call, emails or any ticketing system. Customer Service Outsourcing helps save costs, improve efficiency and enhance AHT for each customer query exponentially. Suma Soft has delivered 100+ Customer Service Outsourcing Projects across 8+ different industries such as Banking & Finance, Logistics, and Distribution, Insurance, Automotive, IT & ITES, E-commerce, Retail, and Healthcare.
We help improve your support coverage for you after working hours with customized pricing plans. Our customer service executives follow strict ISO 9001 and ISO 27001 benchmarked processes and help you save 60% of your business overheads costs.
Advantages of Customer Service Outsourcing
- Customer Support Outsourcing helps improve your support coverage
- You can save on training, recruitment & in-house salary costs
- It helps you avoid security mishaps due to a data breach
- You can invest your time and money only in core competencies
- Make time to understand support queries
- Work on Website and ticketing system integration
- Align vendor with business-specific training only
- Achieve better ROI on hourly basis pricing
- Low abandonment rates for inquiries over calls
- Increased customer satisfaction & loyalty
- Efficient management of fluctuating volumes of calls
- Increase your effectiveness and competitiveness
- Get better revenue conversion rates
Why Choose Suma Soft for Customer Service Outsourcing ?
Suma Soft offers customized pricing structure to suit the budget needs of small to medium businesses.
Our customer support executives provide 24×7 support. Our services and resources can be scaled as per your needs.
Our team is trained with effective customer service skills to deliver professional support for your business.