E-commerce app development is the creation of mobile applications that enable businesses to sell their products or services online through a digital platform. E-commerce apps provide a convenient and easy-to-use way for customers to browse and purchase products, track their orders and receive customer support. At Suma Soft, we have proven expertise in mobile e-commerce app development, payment gateway integration, customer relationship management, and cloud computing, among other technologies.
As the world shifts towards digitalization, businesses are turning towards e-commerce to expand their reach and provide customers with a rich mobile shopping experience. To succeed in the competitive e-commerce market, having a user-friendly and functional e-commerce app is crucial. Suma Soft is a leading provider of end-to-end e-commerce app development solutions to businesses of all sizes. We create customized e-commerce apps optimized for performance, security, and scalability, providing customers with a seamless shopping experience.
M-Commerce App Development Services
Mobile-commerce is rapidly gaining traction as more and more consumers shift their shopping habits towards their mobile devices. According to one report, by 2025, m-Commerce sales will account for over 44% of all eCommerce retail sales. With mobile e-commerce catching on twice as fast as desktop e-commerce, it has become essential for businesses to offer mobile-optimized app solutions to their customers. Our Mobile app development services ensure speed, ease, and convenience for customers, which boosts traffic and sales, leading to better customer experience and higher sales conversions. Our Mobile Commerce App Development best practices include:
- Device-agnostic design.
- Easy-to-navigate sales funnels.
- Optimized content and images.
- Intuitive checkout processes.
We prioritize mobile-first design principles to ensure that the app is optimized for mobile devices first and foremost. Voice-Commerce, Social-commerce & AI-powered Chatbots are some of the latest features we can add to your e-commerce app.
Features of our e-Commerce App Development Services
With Suma Soft as your ServiceNow Managed Service Provider, you need not hire additional resources to take care of the ServiceNow Instance. Our experienced team of engineers is available on demand all the time.
Focus on Conversions & Retention
Scalable e-Commerce Solution
Well-Researched UI
Customer-Friendly UX
High-Speed e-Commerce Apps
Unified Shopping Experience
Personalization
Mobile Optimization
Search Engine Friendly e-Commerce App
Meet Regulatory Compliances
Unified Shopping Experience
Automation in e-Commerce
AI, ML & Data Analytics
Brand Consistency
Predictive Analytics
Focus on Conversions & Retention
We focus on aspects such as a streamlined checkout process, various payment options, 24/7 customer service, personalized shopping experience, incorporating loyalty programs etc.
Scalable e-Commerce Solution
Our e-Commerce App Development services allow for easy and efficient growth, enabling businesses to expand their customer base and product offerings on demand. We provide businesses with the scalability, flexibility and adaptability to thrive in an ever-changing digital marketplace.
Well-Researched UI
We thoroughly research & understand e-commerce app end-users’ needs, preferences & requirements and design the UI accordingly. We create a clean, organized layout, easy-to-use navigation, and clear call-to-actions.
Customer-Friendly UX
Our developers are well-versed in the economics of e-Commerce Apps and how UX can be crucial in boosting sales. We create easy navigation, clear and concise product information, secure payment options, and quick checkouts. We have the e-Commerce UX design expertise to increase customer engagement & loyalty.
High-Speed e-Commerce Apps
As per a Google study, mobile apps that take more than three seconds to load – have a 53% abandon rate. We use cutting-edge technology and industry best practices to optimize website speed and ensure quick and efficient app loading.
Unified Shopping Experience
Suma Soft’s e-Commerce App development services focus on providing customers with a consistent shopping journey across all devices & platforms. It results in a cohesive brand experience and strengthens business relationships with customers.
Personalization
We have deep insights into how personalization enhances customers’ buying experience, resulting in increased conversion rate & customer retention. We deploy advanced AI/ML & Data Analytics algorithms to segment users to manifest personalization.
Mobile Optimization
We optimize the e-commerce App’s UI and UX to ensure easy navigation and seamless checkout on smaller screens, including optimizing loading times and minimizing data and battery life use.
Search Engine Friendly e-Commerce App
Our developers optimize the e-commerce app’s SEO by addressing on-page factors such as clean URL structure, optimized content and metadata, and schema markup implementation for better visibility in search results.
Meet Regulatory Compliances
Our managers stay up-to-date on relevant federal regulatory requirements like Federal Trade Commission Act, Children’s Online Privacy Protection Act, California’s Consumer Privacy Act, General Data Protection Regulation (GDPR), EU’s Consumer Rights Directive, PCI DSS, Americans with Disabilities Act (ADA) and European Accessibility Act.
Unified Shopping Experience
With our e-commerce app development services, you can expect a unified shopping experience across all channels, building trust and loyalty. We use technology, design, and strategy, including SSO, unified cart, and consistent product info, for a consistent brand image and customer experience.
Automation in e-Commerce
Suma Soft’s e-Commerce App Development services include automating e-commerce processes [Robotic Process Automation] like inventory management, order processing, shipping, customer support, and dynamic pricing. Automation is time-saving and reduces errors, reduces cost, improves accuracy, increases efficiency & productivity, and facilitates real-time reporting.
AI, ML & Data Analytics
Our AI expertise helps develop e-Commerce Apps that feature personalized recommendations and product suggestions based on customer data & purchase history. We also leverage AI for 24/7 Chatbots, Voice-Search, Personalized discounts, Customer loyalty, Pricing optimization, Upselling, Cross-Selling & Inventory management. ML can predict customer lifetime value & customer churn, inform marketing strategies, and reduce customer acquisition costs and retention efforts.
Brand Consistency
A unique and consistent brand identity is crucial for standing out in the crowded market of e-commerce, where customers are presented with an overwhelming number of options. Our UI/UX designers recognize the significance of maintaining branding consistency and strive to provide customers with a positive and unforgettable experience by establishing a harmonious brand image and identity across all contact points.
Predictive Analytics
We leverage artificial intelligence to analyze historical customer data and develop models to predict future behavior. These predictions help create marketing strategies by identifying customer preferences, trends, and potential churn risks, allowing e-commerce businesses to tailor their offerings and communication to maximize engagement and retention.
Modules in e-Commerce Apps
Product Catalog
Customer Support
Cross-Sale
UpSell
Checkout
Coupons & Loyalty Program
Payment Gateway Integration
Smart Search
Order Tracking
Integration with Inventory Management
Reviews & Ratings
Reporting & Analytics
Product Catalog
Our e-Commerce app development focuses on creating a well-organized product catalog with optimized product titles and descriptions with relevant keywords. The catalog features high-quality images with accurate and detailed product information. It also features a consistent and clear product categorization system and an easy-to-use search and filtering system.
Customer Support
We focus on providing customers with multiple contact options such as email, phone, live chat, messaging, and chatbots; businesses can improve their customer service by responding quickly and efficiently to customer inquiries and resolving issues in real-time.
Cross-Sale
Our e-Commerce domain expertise help your customers by offering relevant product recommendations based on the customer’s browsing history, making the cross-selling process seamless and unobtrusive, highlighting the benefits and value of the additional products.
UpSell
e-Comemrce businesses can generate more revenue from Upsells. Our e-Comemrce App development services help identify customers’ needs and suggest relevant upgrades, highlighting the benefits and value of the more expensive products.
Checkout
We optimize the e-Commerce App’s checkout process for improved customer experience and increased conversion rates. We implement best practices, ensure website security, and offer mobile optimization and guest checkout features.
Coupons & Loyalty Program
A loyalty program in e-commerce apps can enhance customer loyalty and increase revenue. A study by Annex Cloud found that loyalty program members spend 12-18% more per year than non-members, with up to 30% higher lifetime value. Rewards, discounts, and personalized experiences can incentivize repeat purchases and referrals and increase customer loyalty driving competitive advantage.
Payment Gateway Integration
We ensure secure and robust payment gateway integration for your e-commerce app that is compatible with the platform and supports multiple payment methods, including credit cards, QR-Codes, and digital wallets. Our e-Commerce app development services prioritize fraud prevention and ensure compliance with data protection regulations.
Smart Search
By analyzing customer behavior, purchase history, and other data points, AI-Search can anticipate customer needs and deliver relevant product recommendations. We incorporate machine learning algorithms to improve search accuracy and relevance over time.
Order Tracking
Our e-Commerce App development services enable customers to view the progress of their orders easily, receive notifications on estimated delivery times, and track the delivery status in real-time. We can integrate order-tracking system with shipping carriers, allowing customers to track their shipments using tracking numbers or other unique identifiers.
Integration with Inventory Management
Suma Soft’s e-commerce app development services ensures synchronization between inventory management systems and the e-commerce app, providing real-time updates on inventory levels and preventing overselling or underselling. We can automate inventory management tasks and enable businesses to forecast demand, make informed pricing and restocking decisions, and update product information.
Reviews & Ratings
This e-commerce app feature allows customers to share their purchase product feedback. Help build trust and credibility with the customers. We understand the importance of reviews in meeting customer expectations and thus gaining trust.
Reporting & Analytics
E-commerce generates various reports to analyze different aspects of the business. Sales report track revenue, profit margins, and trends. Inventory reports monitor stock levels, movements, and the value of goods sold. Customer reports analyze behavior, history, and demographics. Marketing reports track the performance of campaigns and promotions. Shipping and logistics reports monitor delivery times and costs.
e-Commerce App Development Platforms
Cross-Platforms
PWAs
Hybrid e-Commerce Apps
E-Commerce Managed Services
Cross-Platforms
Cross-platform e-commerce apps offer a consistent shopping experience across devices, reaching a wider audience. They save development costs by avoiding separate apps for each platform.
PWAs
Provide a native app-like experience on mobile devices and desktops. Features include offline access, push notifications, fast loading times, SEO- friendly, and responsive design.
Hybrid e-Commerce Apps
Low-cost platforms provide a seamless user experience with fast and smooth transitions between screens and features.
E-Commerce Managed Services
Services include e-commerce app design and development, app maintenance and support, security monitoring, server and database management, data backups, performance optimization, and analytics.
Our Technology Stack
- Frontend Technologies – HTML, CSS, JavaScript, and frameworks like React, Angular, or Vue.js.
- Mobile App Development Frameworks – React Native, Flutter, and Ionic.
- Backend Technologies -Java, PHP, Ruby, or Python, as well as frameworks such as Node.js or Django.
- Database – MySQL, PostgreSQL, MongoDB, Microsoft SQL Server.
- Payment Integration Tools – Authorize.net, Amazon Pay, Apple Pay, Google Pay, 2Checkout, Payoneer, PayTm etc.
- CMS – Magento, WooCommerce, Shopify, Opencart, Zen Cart.
- Clouds – AWS, Google Cloud Platform, Microsoft Azure.
e-Commerce App Development Process
Discovery phase
Planning and design
Development
Testing
Deployment
Maintenance and support
Discovery phase
The first step in e-commerce app development is understanding the client’s requirements and defining the project’s scope. The development team meets with the client to discuss their vision, target audience, and business goals. The team gathers information about the competition, market trends, and other relevant data to make informed decisions.
Planning and design
In this stage, the team develops a blueprint of the app’s architecture, including features, functionalities, and user experience. The team creates wireframes, prototypes, and mockups to present the app’s look and feel, design elements, and user flow. The team selects the best technology stack and third-party integrations and decides on the development platform.
Development
The development phase involves coding the app’s features, integrating third-party APIs, and implementing the design elements. The development team follows an agile methodology to ensure the app’s functionality, scalability, and security. The team develops the backend, frontend, and mobile applications.
Testing
In this phase, the team tests the app’s performance, security, usability, and functionality. The team conducts unit, integration, and user acceptance testing to ensure the app meets the client’s requirements and industry standards.
Deployment
Once the app passes the testing phase, the development team deploys the app on the client’s server or cloud infrastructure. The team configures the app’s settings, databases, and security features.
Maintenance and support
After the app’s deployment, the development team provides ongoing maintenance and support services to ensure that the app runs smoothly, detects and fixes bugs and glitches, and upgrades the app’s features and functionalities.
