Suma Soft Revolutionizes Strategic Portfolio Management for a Global Retail Giant

Client's Background

A multinational retail corporation with a significant global presence operates a hybrid business model, combining a network of physical brick-and-mortar stores with a robust suite of digital platforms. The organization's key focus is maintaining its market leadership and embarking on a digital transformation journey with ServiceNow as a central component. The company prides itself on its strong brand recognition, established supply chain, and dedication to providing a seamless omnichannel experience.

Challenges

  • Complex Portfolio Management:

    The corporation faced the challenge of managing a diverse and complex portfolio of IT and business projects across multiple regions and business units.

  • Digital Transformation Alignment:

    A key concern was ensuring that all projects aligned with the digital transformation strategy and contributed to the desired business outcomes.

  • Visibility and Control:

    It was a significant challenge to gain comprehensive visibility and control over project progress, resource allocation, and financial performance across the portfolio.

  • Modernizing Project Management:

    Moving from older project management practices to a modern, scalable, and adaptable system.

Project Requirements

  • Integrated system:

    A modern and integrated solution that tracks progress and manages risks, resources, and underutilized assets for effective communication and collaboration, aiming for a 60% improvement in cross-functional team communication.

  • Prioritization of initiatives:

    A team better at prioritizing multiple demands, which promotes well-informed decisions leading to accelerated return on investment, targeting a 35% increase in the number of high-priority projects completed on time.

  • Resource management:

    A ServiceNow system that provides an overview of the staff capacities, allocations, and availability to track work across teams, reducing bottlenecks in critical areas by atleast 45%.

  • Complete visibility:

    Real-time insights to monitor progress, make strategic adjustments, and 50% improvement in project forecasting accuracy, predict risks and dependencies to make informed decisions.

ServiceNow Solution

  • Unified platform:

    The enhanced ServiceNow SPM module provided the client with a unified platform for managing its diverse project portfolio, leading to a 40% improvement in portfolio oversight efficiency, achieving better organization, promoted well-informed decisions.

  • Real-time insights:

    Decision-makers gained access to real-time analytics and insights, enabling them to monitor project health, resulting in a 60% improvement in project reporting accuracy, resource utilization, and overall performance.

  • Automated workflows:

    Automated workflows helped reduce manual tasks, improving efficiency and ensuring timely approvals and updates, contributing to a 35% reduction in project cycle times.

  • Scalable design:

    The scalable SPM system allowed the client to adapt quickly to evolving business demands and future growth.

Business Outcome

  • Increased Operational Efficiency:

    Our Strategic Portfolio Management enabled greater efficiency across operations through optimized workflow, leading to a 25% improvement in overall operational efficiency.

  • Data-Driven Decisions:

    Integrating ServiceNow's SPM module empowered the client to make data-driven decisions, resulting in a 40% improvement in strategic decision-making effectiveness.

  • Optimized Resource Allocation:

    Optimized resource allocation maximized team effectiveness and led to to a 45% reduction in project costs achieving maximum impact.

  • Faster Project Delivery:

    With ServiceNow SPM Services, the client achieved projects delivered faster, accelerating improvement in time-to-market by 30% for new initiatives and realized benefits sooner.

Our Other Case Studies

Let's Create Prosperity For Us And Brighter Future Together
We focus on the IT solutions, so you can focus on your business. See what we can do for you today!
Let's Connect !