Suma Soft's Unique Loan-processing Set-up Helped Leading Mortgage Provider with Faster & Improved Procedures
The client is India’s leading Mortgage Company oering mortgage solutions to customers of varying income and credit type. With a team of dedicated professionals, the firm excels in finding the right loan- with best rates, terms and costs -to meet every customer’s unique needs.
The client's business was growing at a fast pace. Not only were the mortgage applicants asking for loans to be processed sooner, but they also needed the tax transcripts. This made the process time-consuming, tedious and could possibly damage the client's good customer relations.
Suma Soft set up a team of qualified and trained resources to validate the loan documents. The team members had excellent communication skills to deal with third-party vendors to see if additional information or corrected documents were required to order the transcripts.
Suma Soft’s effective business processing team helped the client increase turn-around time at reduced costs and improved quality standards.
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