Suma Soft Optimizes Visibility of GRC Processes for a Global Manufacturing Leader

Client's Background

A multinational manufacturing company specializing in consumer electronics and industrial products, it operates in over 40 countries. It operates within highly regulated markets and complies with strict safety standards, environmental regulations, and industry-specific regulations, such as ISO, HIPAA, etc., and other guidelines.

Challenges

  • Lack of Real-time Visibility:

    The global manufacturing leader struggled with scattered visibility across its GRC processes, making it difficult to understand its risk and compliance posture in real-time across its 40+ countries of operation.

  • Inefficient and Delayed Risk Assessments:

    Manual risk assessments and compliance checks were time-consuming, prone to errors, and led to inefficiencies and delays in identifying and addressing potential issues.

  • Cumbersome and Resource-Intensive Audit Processes:

    Preparing for and conducting audits across multiple regions required extensive manual effort, coordination, and resources, leading to significant time and cost burdens.

  • Ensuring Consistent Compliance:

    Upholding consistent compliance with diverse safety standards, environmental regulations, and industry-specific regulations, such as ISO, HIPAA, etc., and other guidelines across more than 40 countries presents a significant challenge.

Project Requirements

  • Automated risk assessments:

    Automated compliance checks and assessments in real-time to help keep inefficiencies and delays in check.

  • Integrated systems:

    Integrated systems across departments with existing functions and processes with a holistic 360-degree view, addressing all financial, legal, strategic, and security risk angles in its GRC strategy.

  • Centralized policy management system:

    A centralized management system to ensure corporate compliance, ultimately leading to a more robust customer service environment.

  • Seamless and Streamlined audit process:

    Reduced manual labor with automated audit and compliance activities, requiring extensive coordination across multiple regions.

ServiceNow Solution

  • Centralized Management System:

    We provided the manufacturing company with risk and compliance activities on one centralized platform, significantly improving operational efficiency and reducing human error.

  • Unified Risk Management System:

    Our risk management system gave the client real-time visibility into their risk landscape, allowing proactive mitigation and faster response to emerging issues.

  • Automated workflows:

    Our automated workflows ensured streamlined and tracked compliance activities, reducing manual efforts and enhancing consistency across different regions and departments.

  • Efficient Policy Management:

    Our ServiceNow GRC implementation team ensured that all employees followed the latest and most efficient compliance guidelines through automated updates and approvals.

  • Automated Audit Management:

    Our automated audit process reduced the time and resources required to prepare for and conduct manual audits.

  • Customizable dashboards:

    We provided the leadership team with detailed, real-time insights into the organization’s risk and compliance status, enabling them to take swift action when required.

Business Outcome

  • Improved Responsiveness:

    Automated real-time data alerts empowered the organization to respond to emerging risks and compliance issues swiftly.

  • Maintained Compliance:

    Maintained compliance helped the manufacturing leader ensure adherence to relevant regulations and industry standards.

  • Reduced Risks:

    Proactive risk management capabilities within ServiceNow GRC helped identify and defuse potential risks.

  • Simplified Audit Processes:

    The centralized platform and readily available data simplified audit preparation and execution for the manufacturing company and its employees.

Our ServiceNow GRC Implementation Services have transformed risk and compliance operations for multiple clients while enhancing overall operational performance.

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