Suma Soft Elevates HR Efficiency for a Multinational Manufacturing Company

Client's Background

A multinational manufacturing leader with a strong workforce of over 50,000+ employees operating across multiple sectors, such as automotive, aerospace, and industrial equipment. Their HR operations comprise essential functions such as seamless onboarding, accurate and timely payroll processing, strict adherence to regulatory compliance, and effective employee grievance resolution. Committed to fostering a positive and productive work environment across all their global locations, the organization drives substantial improvements in operational efficiency.

Challenges

  • Complex and Inefficient HR Processes:

    The existing HR operations suffered from inefficiencies that hindered employee satisfaction and operational productivity.

  • Scale and Diversity:

    Managing HR for a workforce of 50,000+ employees across diverse sectors and global regions was a logistical and operational challenge.

  • Varied Regional Compliance:

    Ensuring consistent compliance with diverse labor laws and regulations across different geographic locations was challenging.

  • Employee Experience Variation:

    Maintaining a uniform and positive employee experience across all locations and sectors proved challenging.

Project Requirements

  • Streamlined & Centralized System:

    A streamlined and centralized system will enable employees to get HR support quickly, reducing confusion and delays.

  • Automated Workflows:

    Automated workflows for tedious and time-consuming processes like onboarding, leave management, and policy updates that consume significant resources.

  • Efficient Tracking System:

    Centralized tracking system enabling HR teams to monitor, prioritize, and resolve service requests efficiently.

  • Integrated Self-Service Options:

    Integration of self-service options that reduced the dependency on HR staff and slowed operations.

Optimizing ServiceNow HRSD:

Suma Soft partnered with the client to enhance their ServiceNow HRSD platform. Our ServiceNow HR Service Delivery Team focuses on developing a seamless, centralized, automated HR system. The approach centered on empowering employees with self-service by automating repetitive processes and integrating systems to provide real-time insights and better visibility.

ServiceNow Solution

Suma Soft implemented a customized ServiceNow HRSD solution, focusing on:

  • Centralized Platform:

    The unified platform allowed employees to resolve queries and access services independently, significantly improving satisfaction by 35% and reducing HR dependency by 15%.

  • Onboarding and Offboarding of Employees:

    Our ServiceNow HR Service Delivery provided automated workflows, streamlined the employee lifecycle, and facilitated cross-departmental collaboration, ensuring a smooth onboarding experience.

  • Automated workflows:

    Streamlined processes, such as onboarding and compliance tracking, ensuring 30% faster turnaround times and fewer errors.

  • Real-time visibility:

    HR teams gained real-time insights into service requests and operational metrics, enabling them to prioritize tasks and address issues proactively.

  • Integration of ServiceNow with external systems:

    Platform integration enabled seamless information flow, enhanced accuracy, and reduced redundancies by 45%.

Business Outcome

With Suma Soft’s ServiceNow HR Service Delivery Services, the multinational manufacturing company significantly transformed its HR operations, achieving the following:

  • Process efficiency increased by 55% due to automation and streamlined workflows.

  • Employee self-service capabilities improved satisfaction by 35% and reduced HR ticket volume.

  • Freed-up HR time allowed teams to focus on strategic initiatives such as talent development and employee engagement.

Our Other Case Studies

Let's Create Prosperity For Us And Brighter Future Together
We focus on the IT solutions, so you can focus on your business. See what we can do for you today!
Let's Connect !