Loan Origination Process

We at Suma Soft set up a team of highly-experienced resources, who could understand and identify the improvements in the process to maximize the utilization and achieve high- quality at the same time. We established the key process of identifying parts of the origination process that could be performed from off-shore, set up effective communication channels to ensure smooth communication with various departments, loan officers, etc, created detailed SOPs and process maps along with the checklists, successfully implemented a change-management procedure to ensure the changes in the process were captured and provided training to teams, both onsite and off-shore.