Customer Service Executive – US Voice Process

Full Time

Company Overview

  • Suma Soft Inc, a US subsidiary of Suma Soft Private Limited, is a leading provider of IT services & consulting company delivering deep domain expertise, digital expertise, and innovation to help enterprises leverage digital processes and excel in their business. For more information please visit www.sumasoft.com
  • For over 20 years, we have built lasting relationships that have kept us on the cutting edge of innovation. We will endeavour to continue to inspire, transform, and create synergies that shape the digital world and ensure shared prosperity for all.

Job Summary

  • We are looking for dynamic and customer focused professionals to join our US Voice Process team. The ideal candidate should possess excellent communication skills, a strong service mindset, and prior experience handling US-based customers.

Key Responsibilities

  • Handle inbound and outbound calls for US customers
  • Maintain accurate documentation and follow process guidelines
  • Ensure customer satisfaction through effective communication

Requirements and Qualifications

Education and Experience
  • Graduation in any stream
  • Minimum 1 year of experience in US Voice Process
  • Excellent verbal and written English communication skills
  • Strong customer handling and problem-solving abilities Male candidates only

What We Offer

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health insurance and paid time off.
  • Opportunity to work with a leading IT services company and contribute to its growth and expansion in the US market.
  • Collaborative and dynamic work environment with a team of experienced professionals.

Want to Join Our Successful Team?

We are always interested to meet potential team members to join our fast-growing, dynamic team of professionals.

Get in Touch Now!