Suma Soft Services For Secure Live Video Streaming & Better User Experience
The customer is one of the most innovative companies in live video streaming services. Organizations and software developers worldwide use their live interactive streaming services to create & relay live, Ultra-Low-Latency Live Streaming (ULL) videos. However, the client had issues while monitoring the infrastructure that is being hosted across the three prime regions. They were looking for a partner who can provide extended support in terms of proactive monitoring of the server infrastructure & troubleshoot Tier I & Tier II requests from end customers.
The client strongly believes in offering true interactive live streaming so that their customers can engage their audience. However, they were facing the following challenges:
For Non Critical Instances The Recommended Actions Which Are Being Practiced:
Thresholds Of The Attributes Are Configured As Per The Requirement Of The Customer. There Are Other Complex Alert Types Which Are Dealt According To The Sop. To Mention Few Of Them As:
The tools which are being used at our end are ICINGA, GRAFANA & Mattermost. Redmine is also a tool being used as a ticketing platform.
Based on the severity of the services; cofigured alerts are categorised into critical & non critical types. Actions are recommended accordingly. Some of the common practises are:
Being one of the leading development and support services companies, we at Suma Soft quickly understood client's requirements and offered the following full-scale solution so that they can provide uninterrupted services to their end client.
We focus on the IT solutions, so you can focus on your business. See what we can do for you today!
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