Suma Soft’s Help Desk Support Service for UK’s Leading Property Management Company

Help Desk Services for property management client by Suma Soft provided the client with a single-point-of-contact, resulting in
  • 100% call recording
  • Detailed MIS and reporting system implemented with key SLAs
  • First-call resolution rate of calls increased to over 75%
  • Overall cost-reduction by 50%

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