Suma Soft delivered trustworthy level1 and level2 support services to a subscriber management software

A highly skilled Level 1 & Level 2 Support team helped client to increase the coverage hours for support desk and enhance customer satisfaction exponentially
  • Worked as a bridge between Level 1 and Level 2 Support
  • Handled about 500+ critical queries in a month
  • Improved response time by 50%
  • Provided scalable Support during holiday and peak period