Subscription Order Management Services
We understand the need for subscription order management services which keeps your business operations smooth and experience a steady growth. The subscription order management offered by Suma Soft gives you the assurance of the fulfillment of the process requirements guidelines at all levels. The services we provide empowers your organization with fast, end-to-end order processing that includes updating new orders and order fulfillment.
This includes new orders and renewals of subscriptions. Also handle, cancellations and modifications to the existing subscriptions. Update the subscription period and the premiums associated with the orders. Subscriptions are handled for various titles of the client and of other Publishers. We cater to US and Canada subscribers.
Subscriber’s money and payments received in the form of checks from the US and Canadian subscribers are processed with accuracy. These values then are reflected against the orders and enable the agents to take required action for the paid subscriptions.
Certain orders requiring special handling are routed to the Exception queue. These requests are analyzed by the team in detail, based on the analysis appropriate action is taken to process the request.
Advantages of Suma Soft’s Subscription Order Management
Due to the seasonal hike in demand for their products or services, our services give access to resources and infrastructure which are easily scalable.
Suma Soft is ISO 9001 certified for quality management, ISO 27001 certified for data security. We process all orders with accuracy and within the desired time.
You retain control over the outsourced work, as we provide you with periodic reports, metrics, and access to a dashboard, based on the process. This enables your team to review the progress made and inform us of any changes required in the execution of the tasks.