With the ‘Brick and Mortar’ world paving the way for an agile digital trend, the retail BPO solutions provider in USA and India have gained much importance. The demand for seamless management of the physical and online store with personalized customer care makes the retailers look for some dependable company who can help them keep pace with the changing needs of shoppers. Suma Soft’s retail BPO services enable retailers to provide an improved buying experience to their customers. By handling all operational works of the organization, Suma Soft allows retailers to focus on their business.
We at Suma Soft understand the trends of the global economy and changing customer’s demands, thereby strive to deliver high-quality solutions and provide a competitive edge to clients’ businesses. Being the leading retail BPO services provider in USA, Canada, India, and many other countries, we combine a deep domain understanding and technology know-how to produce high standard results. Thus, we deliver integrated Business Process Outsourcing, information technology enabled services and infrastructure management solutions to make operations efficient for retailers.
We provide the following services to the Retail Industry
- Order Processing & Enrollment Services
- Customer Support & Service
- Subscription Order Management
- Check Processing
- Exception Handling
- Web Application Development
- Mobile Application Development
- SaaS Application Development
- Software Testing Quality Assurance
- IT Help Desk Services
- Level 1 & 2 Product Support
- Remote Monitoring Services /NOC
- Database Support Services
- Network Support Services
- IT Infrastructure Services
- Security Consulting & Implementation
- Vulnerability Assessment & Penetration Testing
- Website & Web App Security Audit
- SIEM for Netmonastery/SOC
- Digital Network forensic Services
- IT Risk Management Solutions
Why Choose Suma Soft?
Suma Soft can handle all volume of spikes and seasonal demand fluctuation with the help of an experienced and qualified team.
Our end-to-end service range incorporates into your value chain and allows us to engage with organizations as a one-stop BPM solution provider.
Working as an extension to your in-house team, we work dedicatedly to meet the SLAs so that your customers receive responsive and personalized services.
Retail industry leaders are constantly facing the pressure of earning more revenues in less turn-around-time. They look for lean technology portfolios that help in reducing operational costs while allowing growing exponentially. Suma Soft’s more than a decade of industry expertise across varied national and international clients, implementation of best technology like CRM tool and multi-channel customer support strengthen businesses to make profits. Alongside, in adherence to our 27001 certifications, we possess strict data security measures to protect the confidentiality of businesses’ data. Being an ISO 9001 certified company, we focus on supreme importance to quality management and accurate output of our data processing, IT development, finance, and risk management services.
Suma Soft – the BPM Solutions provider for Retail companies in the USA employs best-in-class technology to render seamless completion of tasks. Our proactive approach allows us to deliver the precise and accurate result as per the stipulated time frame. Providing a wide range of business process outsourcing, back office outsourcing, IT, Finance and e-commerce outsourcing; we thereby enable retailers to engage in core productive activities. Thus, we help clients to reduce expenses related to infrastructure and resources and extend the growth of the business.