Product Information Request Services
  • 18+ Years Of Experience
  • 50+ Product information request Projects Delivered
  • 30+ Customer Care Executives

Product Information Services

What Are Product Information Request Services?

Customers move through different stages such as awareness stage, consideration stage, and the purchase stage before buying a product or availing a service. At the different stages of the buying cycle, customers may have product queries. Apart from this, customers may also have queries that can arise post sales such as the product usage details, its warranty, its installation, etc. The aim of Product information request services is to provide the right product information to the right customer at the most appropriate time.

Our customer care executives are trained with exhaustive product knowledge to provide the fastest resolution of customer queries. We adhere to guidelines and specifications as provided by you. To make our product information request services most reliable, we leverage the latest tools such as Remedy, Zendesk, Fresh desk, OTRS, and many others.

What are the benefits of our product information request services?

  • We have worked with top clients from Banking and Finance, E-commerce, Automotive, Travel, Logistics, and Healthcare industry. We can put into practice the strong domain knowledge for your business.
  • The pricing our product information request services is structured to suit the need of business of various sizes and nature. We offer customized pricing as per the business requirements.
  • Our service desk experts are available 24*7 for all major time zones. Our team is proficient in handling seasonal fluctuations.
  • Our Product information request services can help you streamline your business functions and reduce time spent on repetitive tasks.
  • Our team gives prime importance to the product catalog and related information as provided by you. The service standards are in sync with your business standards and guidelines.
  • We believe in maintaining complete transparency throughout the service contract. Our knowledge base is continuously updated to provide the resolution of customer queries at an alarming rate.

Case Studies

Suma Soft offered call center solution for a leading US-based consumer electronics company. Our customer support professionals helped reduce the costs by 50%

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Suma Soft’s BPO service boost customer satisfaction for a mortgage lending company in the USA. Our team helped the client handle seasonal fluctuations with ease.

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