Outsource Live Chat Support Services
Are you facing difficulties to provide quick & accurate response to your customer queries? Focusing on your core business competencies while striving to deliver apt customer service to your clients can be a bit demanding. While the majority of the customers prefer live chat feature when compared to other means of communication, live chat support solutions provide the benefit of promoting your products/services without burning a hole in your pocket. Owing to quick response, Outsource Live chat support services are gaining momentum in the industry.
Suma Soft’s expert panel has been providing outsource live chat support services. Working round the clock including weekends and holidays, our professionals are aimed at minimizing the average query handling time, improving customer experience, and providing accurate solutions to your prospect’s queries. Thus, minimizing the customer dissatisfaction rate/visitor dropouts from your website.
Chat Support Services Suma Soft Offer
1. Online Chat with our Chat Support Executives
Suma Soft chat operators utilize our well-designed chat manuals to resolve the product and services related queries of the visitors. They are available round the clock to communicate with the customers and solve their problems efficiently.
2. Visitor’s Inquiries & Problem Solving Chat Solution
Suma Soft provides a dedicated team of experts to handle and resolve consumer’s complaints. We also provide dedicated representatives to provide expert consultation on customer’s inquiries.
3. Lead Generation and Follow-up Chat
To boost your sales and marketing campaigns, we offer customized chat support services to handle the queries regarding lead generation and follow-up.
4. Inbound Customer Support
In case a new prospect or inquiring leads initiate begin the conversation, our team has all the essential resources to provide customer support via various inbound channels.
5. Technical Support
Our experts are trained to handle each type of technical inquiry and resolve or provide the required information to resolve the customer’s problems.
6. Products / Services Info Chat
If a particular customer is looking for a piece of quick information and not for long engaging conversation, our chat support operators can do that. They are efficient in finding the customer’s exact questions and provide detailed product or service information.
7. Order Management / Verification / Fulfilment
We can deliver tailor-made chat support services to keep a track of your orders for your eCommerce business.
8. Order Processing Queries
If your consumers need quick information on the order pickup and its delivery, our chat support professionals can provide that as well.
9. Billing Support
We offer customized chat support services to befit your internal and external billing issues. Furthermore, we can also provide a quick solution to your customers.
10. Helpdesk Support
Our agents can track the queries for future resolution purposes while your customers go through your website and seek for a quick resolution.
Benefits of Outsourcing Chat Support Services to Suma Soft
Outsourcing live chat support services to Suma Soft will significantly bring down the cost as we provide a flexible budget based on a few factors like the volume of the chats/calls, location, shift coverage etc.
Suma Soft provides an inbuilt CRM that assists us in managing the client’s contact information further facilitating follow-up with the customers.
Suma Soft’s live chat support agents are available 24/7/7 days a week. Furthermore, the use of well-scripted sales manuals will help up-sell and cross-sell your services and products.
Suma Soft has 120+ chat support executives. Thus, when you choose Suma Soft to outsource live chat support service, you can utilize our support, knowledge, and expertise.
Outsourcing to Suma Soft will provide you with weekly/monthly reports to aid in tracking the progress of the services offered.
Outsourcing live chat support services will give you one more advantage of spiking up the deliverables. Therefore, you have to pay only for the services you render and don’t have to pay for hiring resources or on building infrastructure.