Stay connected with your clients 24/7 through live chat support services
  • Decade Of Experience
  • 50+ Live Chat Support Projects Delivered
  • 300+ Live Chat Support Executives

Outsource Live Chat Support Services

Are you facing difficulties to provide quick & accurate response to your customer queries? Focusing on your core business competencies while striving to deliver apt customer service to your clients can be a bit demanding. While the majority of the customers prefer live chat feature when compared to other means of communication, live chat support solutions provide the benefit of promoting your products/services without burning a hole in your pocket. Owing to quick response, Outsource Live chat support services are gaining momentum in the industry.

Suma Soft’s expert panel has been providing outsource live chat support services. Working round the clock including weekends and holidays, our professionals are aimed at minimizing the average query handling time, improving customer experience, and providing accurate solutions to your prospect’s queries. Thus, minimizing the customer dissatisfaction rate/visitor dropouts from your website.

Chat Support Services Suma Soft Offer

1. Online Chat with our Chat Support Executives

Suma Soft chat operators utilize our well-designed chat manuals to resolve the product and services related queries of the visitors. They are available round the clock to communicate with the customers and solve their problems efficiently.

2. Visitor’s Inquiries & Problem Solving Chat Solution

Suma Soft provides a dedicated team of experts to handle and resolve consumer’s complaints. We also provide dedicated representatives to provide expert consultation on customer’s inquiries.

3. Lead Generation and Follow-up Chat

To boost your sales and marketing campaigns, we offer customized chat support services to handle the queries regarding lead generation and follow-up.

4. Inbound Customer Support

In case a new prospect or inquiring leads initiate begin the conversation, our team has all the essential resources to provide customer support via various inbound channels.

5. Technical Support

Our experts are trained to handle each type of technical inquiry and resolve or provide the required information to resolve the customer’s problems.

6. Products / Services Info Chat

If a particular customer is looking for a piece of quick information and not for long engaging conversation, our chat support operators can do that. They are efficient in finding the customer’s exact questions and provide detailed product or service information.

7. Order Management / Verification / Fulfilment

We can deliver tailor-made chat support services to keep a track of your orders for your eCommerce business.

 

8. Order Processing Queries

If your consumers need quick information on the order pickup and its delivery, our chat support professionals can provide that as well.

 

9. Billing Support

We offer customized chat support services to befit your internal and external billing issues. Furthermore, we can also provide a quick solution to your customers.

 

10. Helpdesk Support

Our agents can track the queries for future resolution purposes while your customers go through your website and seek for a quick resolution.

Benefits of Outsourcing Chat Support Services to Suma Soft

Flexible Pricing Options

Outsourcing live chat support services to Suma Soft will significantly bring down the cost as we provide a flexible budget based on a few factors like the volume of the chats/calls, location, shift coverage etc.

Built-in CRM

Suma Soft provides an inbuilt CRM that assists us in managing the client’s contact information further facilitating follow-up with the customers.

24/7 Availability

Suma Soft’s live chat support agents are available 24/7/7 days a week. Furthermore, the use of well-scripted sales manuals will help up-sell and cross-sell your services and products.

Experienced Team

Suma Soft has 120+ chat support executives. Thus, when you choose Suma Soft to outsource live chat support service, you can utilize our support, knowledge, and expertise.

Comprehensive Weekly/Monthly Report

Outsourcing to Suma Soft will provide you with weekly/monthly reports to aid in tracking the progress of the services offered.

Option to Scale-up

Outsourcing live chat support services will give you one more advantage of spiking up the deliverables. Therefore, you have to pay only for the services you render and don’t have to pay for hiring resources or on building infrastructure.

Case Studies

Suma Soft’s Live Chat Support Services boosts Customer Satisfaction for a leading E-Commerce Company in China.

Read More

BPO Services for a Mortgage Company - Suma Soft

Suma Soft provides Track and Trace Logistics Outsourcing Services to a leading US-based Supply Chain Management provider reducing the client’s cost by 50%

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Customer Satisfaction - BPO Services - Suma Soft

Summary
Outsource Live Chat Support Services | Live Chat Outsourcing - Suma Soft
Service Type
Outsource Live Chat Support Services | Live Chat Outsourcing - Suma Soft
Provider Name
Suma Soft Pvt Ltd,
7880 San Felipe Street,Houston,Texas- TX 77063-1647,
Telephone No.+1 281 764 1825
Area
USA, CANADA, EUROPE, INDIA
Description
Outsource Live chat support services to Suma Soft help to improve resolution rate by 70%. Our Live Chat Support Services experts understand the demands of various industries such as Automotive, Healthcare, E-commerce, Retail, and provide customized services accordingly in negotiable rate.