Level 2 (L2) Tech Support Services
Level 2 Tech Support Services is responsible for assisting level 1 support specialists in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and finding solutions related to these more complex issues. Level 2 Tech support Services takes a comparatively long time to resolve support tickets and that may be because of the complexity of the problem.
By outsourcing level 2 Tech support Services to Suma Soft, your organizations can focus on core areas of your business and deliver new service at a rapid pace. Suma Soft understands this and offers 24×7 IT customer support in USA and India to B2B and B2C companies irrespective of their time zones and geographical locations.
Advantages of Suma Soft L2 Tech Support Services
Suma Soft empowers organizations with cost-effective and 24 x 7 online computer support services so that they meet all the requirements and keep their brand reputation intact.
We have an experienced and trained team that assists us to deliver flawless results at every level. Our helpdesk staff includes level 2 IT engineers experienced in dealing with any kind of complex problems.
We follow a scalable pricing methodology under which we handle your simple and complex project requirements. While helping you sort out your customer support requirements, we allow you to focus on core business functions thereby boost your productivity.
Case Studies
Suma Soft delivered trustworthy level 1 and level 2 Tech support services to a real-time monetization and subscriber management software provider and increase the coverage hours.
Suma Soft provides excellent Technical Support Services to an LTL Freight provider. A fully-trained team of support engineers was put in place to handle all types of queries and requests made by client.
Telephone No. +1 281 764 1825