Level 1 (L1) Tech Support Services
Level 1 Tech Support Services means, the users getting support directly from the agents who attend the call. These tech support agents try to resolve the user issues directly and provide basic support, troubleshooting and figure out the underlying problem. This level of Technical support is basically a filter stage before Level 2 Tech support.
Our specialists gather the customer’s information and analyze the symptoms. Once the identification of the underlying problem is established, our specialists begin sorting through the possible solutions available. We imbibe good training about the understanding about the subject, product or service to our technical support executives.
By outsourcing level 1 product support organizations can focus on marketing their business and deliver new service at a rapid pace. Suma Soft understands this and offers 24×7 IT customer support in USA and India to B2B and B2C companies irrespective of their time zones and geographical locations.
Advantages Of Suma Soft Level 1 (L1) Tech Support Services
Suma Soft empowers organizations with cost-effective and 24 x 7 online computer support services so that they meet all the requirements and keep their brand reputation intact.
We have an experienced and trained team that assists us to deliver flawless results at every level. Our helpdesk staff includes level 1 IT engineers experienced in dealing with any kind of complex problems.
We follow a scalable pricing methodology under which we handle your simple and complex project requirements. While helping you sort out your customer support requirements, we allow you to focus on core business functions thereby boost your productivity.