IT Help Desk Services

+1 281 764 1825

Suma Soft’s IT Help Desk Services are designed with a deep understanding of client’s specific business requirements. Our IT Help Desk Services team helps timely troubleshoot each query and enable organizations to accelerate performance and save cost.

The outsourced help desk costs are competitive and help improve economies of scale exponentially. We understand that customer care is the key differentiation when it comes to business. Our IT Help Desk Services cater to global customers with Level 1, Level 2 and Level 3 technical support outsourcing services.

Suma Soft’s IT Help Desk Services USP are…

  • 500+ Help Desk Outsourcing Clients
  • 24x7x365 Support Team
  • ISO9001 & ISO27001 Certified Processes

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Enterprise Technical Helpdesk Services

Enterprise IT help desk outsourcing encompass:

  • Issue resolutions
  • Knowledge management
  • Application support
  • Reporting & decision support
  • Software support
  • Trouble ticket management

Technical Support Services (Level1 and Level 2)

Our level 1 and Level 2 services include:

  • Voice
  • Email
  • Online chat support

Managed Technical Support Services / NOC

We offer following managed technical support services to streamline your end-to-end customer support:

  • Network support
  • Remote network services
  • Remote server services
  • Remote infrastructure support

Customer Sales and Support Services

Suma Soft’s customer sales and support services include

  • Payment support
  • Resolving billing issues
  • Order processing/provisioning

1. Cost-Effective and 24×7 Service
Suma Soft’s IT help desk outsourcing empowers organizations with cost-effective and 24 x 7 online computer support services so that they meet all the requirements and keep their brand reputation intact.

2. Experienced and trained Team
We have an experienced and trained team for help desk outsourcing that assists us to deliver flawless results at every level. Our technical support staff includes level 1 and level 2 IT engineers experienced in dealing with any kind of complex problems.

3. Flexible Pricing Methodology
We follow a scalable pricing methodology under which we handle your simple and complex project requirements of IT Help Desk Services. While helping you sort out your customer support requirements, we allow you to focus on core business functions thereby boost your productivity.

We cater to varied national and international clients with our Technical Support Outsourcing services that drive benefits to clients’ internal and external customers. This brings reliability for trades of providing quality service. With a partnership driven approach, we ensure that our technical support consultants work closely with client teams to build a knowledge repository. Thereafter, this knowledge repository is applied to design innovative solutions for technical issues of following industry verticals:

Today’s CIOs and CTOs look for cost-effective and high level customer support facility for their end users. They face the challenge of delivering rich technical support services for USA & India without increasing their costs. In Suma Soft, we understand this particular business requirement. Adhering to flexible cost methodology, we endeavor to address cost related issues faced by CTOs.

Casestudies
To know more about Suma Soft’s Technical Support Outsourcing click on the following links:

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