MS Dynamics CRM

Expert Services for Microsoft Dynamics CRM/365

Suma Soft has been helping organizations around the globe to accelerate their digital transformation using Microsoft Dynamics 365. We have been enabling businesses to catch new business opportunities using different sorts of apps such as sales, finance, service, operations, and talent – that break down the silos between CRM and ERP.

Being a Microsoft Silver Partner, we enable you to streamline your business functions and increase profitability in the Sales, Marketing, Customer Care, Social, and Field Service divisions with ground-breaking software based on Microsoft Dynamics CRM (now Dynamics 365).

Whether you're looking for sales and marketing automation, need to improve your sales teams' productivity, consider exceptional customer service to be your competitive advantage, or need to base your CRM decisions on a timely and deep analysis basis, we are ready to share our MS Dynamics CRM expertise with you.

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Our Microsoft Dynamics 365 Services

Dynamics 365 Consulting

Drawing on over 15 years' experience with Microsoft Dynamics CRM, our team provides consulting on how to fine-tune the platform to maximize the benefits of CRM automation on your business while maintaining a strategic distance from excessive customization. In the hands of our experts, Dynamics 365 transforms into the tool to solve your business challenges, from complete customer base management and sales and marketing automation to complex performance reports. Following an industry-focused approach, we analyze what changes are needed to the Dynamics 365 platform depending on your business environment. Whether you already have a nitty-gritty vision of the CRM system or you are simply thinking about options, Suma Soft's CRM consultants can jump in with their expertise at any stage of your CRM project – be it just planning or actual CRM implementation.

Dynamics 365 Customization

However powerful Dynamics 365/CRM is, it requires tailoring to meet your explicit business requirements. In this regard, Suma Soft offers adaptable and versatile CRM solutions that support your unique business processes and oblige the growing customer base and sales team. With a profound understanding of the platform's out-of-the-box capabilities, we focus on the most proficient ways to deliver the ideal functionality. Whether the CRM tweaks are needed to enable data transfer within the corporate infrastructure, digitize your business processes or create a branded UI, we can assist you with getting the most out of Dynamics 365 capabilities. Our CRM consultant team turns to code-based customization only when it is undoubtedly required. Such an approach guarantees you get a cost-effective Dynamics 365/CRM solution that can be securely updated in the future.

Dynamics 365 Implementation

When you know exactly what functionality can fulfill your business needs and how, Suma Soft can assist you with Dynamics 365 implementation in your environment, followed by user training to raise the system's adoption. Based on your preferences, you can get the implementation done all at once, or delivered in "building blocks". Through 15 years of CRM experience, we built up a proven CRM implementation process and can ensure you'll get precisely the CRM system you need to solve your business tasks.

Dynamics 365 Integration

The efficiency of sales management and interaction with customers frequently requires sync between the CRM and other enterprise software, such as: the ERP to prohibit data duplication, the accounting system to show customer balance information in CRM, the customer portal and mobile applications to get a 360-degree customer view, the corporate website to catch lead data automatically, Suma Soft can assist you with integrating your corporate systems with Dynamics 365, which will empower your employees to get all customer-related data they need without switching between applications.

Dynamics 365 Migration

In case your legacy system can't deal with your emerging CRM challenges, Suma Soft offers direct migration to Microsoft Dynamics 365. As a part of the service, Suma Soft's CRM experts will advise on how to minimize work disruption during migration by planning activities and anticipating issues. Likewise, our team will provide training to accelerate the new CRM's adoption by users. Other Dynamics 365 migration services by Suma Soft cover transition from the on-premises environment to the cloud aimed at increasing security and scalability, as well as decreasing maintenance costs and efforts.

Dynamics 365 Upgrade

If you want to get the latest functions of Dynamics 365, like customer and relationship health insights, cutting-edge analytics, or native integration with Office 365, Suma Soft can assist you with switching to the latest Microsoft CRM version safely and with minimum system downtime. If you're currently running a version earlier than Dynamics CRM 2016, our CRM specialists will manage a staged data transition from Dynamics CRM 2011, 2013, or 2015. Additionally, if that is a preferable alternative to extend the set of features and improve user experience, we can carry out upgrading to Dynamics CRM 2015 or an earlier version.

Dynamics 365 Quality Assurance

To minimize the risk of technical issues with respect to complex Dynamics 365 implementation, migration, or integration, Suma Soft provides a full cycle of manual and automated testing services, including: functional testing to check the CRM system's feasibility, usability testing to amplify user convenience, performance testing to confirm high operation capabilities,

Dynamics 365 Maintenance and Support

Using a dedicated account manager and running a support team working off a competitive SLA, we uphold you all the way. Despite the question or issue, we will consistently help you utilizing our flexible support packages. With more than 7,000 Dynamics CRM support cases closed, you can always count on our dedicated, experienced, and responsive support team as an extension for your organization. Our support team can ensure seamless use of the CRM solution via: 24/7 help desk services, in-depth issue investigation and resolution, prevention of repetitive issues, change request processing,

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