Customer Support Outsourcing Services for SMEs
  • 18+ Years Of Experience
  • 100+ Customer Support Projects Delivered
  • Customized Pricing Plans

Customer Support Outsourcing Services

Technology has impacted the way customers interact with businesses. We at Suma Soft leverage various mediums such as live chat, email, phone, and social media to deliver superior customer experience. The customer support outsourcing services delivered by Suma Soft help organizations gain competitive advantage. We understand that a one-size-fits-all approach is not applicable to customer support. To overcome this shortcoming we provide customized customer support outsourcing services for businesses of varied size and nature.

Suma Soft provides customized Customer Support Outsourcing services to following domains

We provide Customer Support Outsourcing Services via different mediums

Live Chat

We categorize customer queries into different segments such as pre-sales, order tracking, after sales and query escalation. Through our live chat support services, we take care of the queries, feedbacks, complaints and provide timely resolution.

Email Support

Our customer support team has effective writing skills and has extensive knowledge of customer handling. The team is trained with SOP and inputs given by clients. We continuously strive hard to make sure that all inquiries are being handled with great precision.

Phone

We provide 24*7 customer support through phone across all major time zones. Our team can handle the seasonal fluctuations in call volumes in an effective way.

Advantages of Customer Support Outsourcing Services

Trained Resources

Many organizations chose to outsource customer support activities as this allows organizations to hire managers and representatives that already have the required skill set and you don’t need to train them.

Greater Control

By leveraging our customer support outsourcing services, you get access to all leading technologies and infrastructure without having to pay for these premium perks. We offer 24*7 customer support services for clients from various domains.

Scalability

It is difficult to scale the In-house customer service team to meet the seasonal demands, by outsourcing your customer support to Suma Soft you can take advantage of the scalability and gain business momentum.

Case Studies

Suma Soft offered call center solution for a leading US-based consumer electronics company. Our customer support professionals helped reduce the costs by 50%

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Suma Soft’s BPO service boost customer satisfaction for a mortgage lending company in the USA. Our team helped the client handle seasonal fluctuations with ease.

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Summary
Customer Support Outsourcing Services| Outsource Customer Support | Suma Soft
Service Type
Customer Support Outsourcing Services| Outsource Customer Support | Suma Soft
Provider Name
Suma Soft Pvt. Ltd.,
7880 San Felipe Street,,Houston,Texas-77063,
Telephone No.2817641825
Area
USA,Canada,India
Description
Suma Soft offers 24*7 Customer Support Outsourcing Services via different mediums such as live chat, email, and phone. Improve your issue resolution rate with our Customer Support Outsourcing Services.