Customer Support Outsourcing Services
Technology has impacted the way customers interact with businesses. We at Suma Soft leverage various mediums such as live chat, email, phone, and social media to deliver superior customer experience. The customer support outsourcing services delivered by Suma Soft help organizations gain competitive advantage. We understand that a one-size-fits-all approach is not applicable to customer support. To overcome this shortcoming we provide customized customer support outsourcing services for businesses of varied size and nature.
We provide Customer Support Outsourcing Services via different mediums
We categorize customer queries into different segments such as pre-sales, order tracking, after sales and query escalation. Through our live chat support services, we take care of the queries, feedbacks, complaints and provide timely resolution.
Our customer support team has effective writing skills and has extensive knowledge of customer handling. The team is trained with SOP and inputs given by clients. We continuously strive hard to make sure that all inquiries are being handled with great precision.
We provide 24*7 customer support through phone across all major time zones. Our team can handle the seasonal fluctuations in call volumes in an effective way.
Advantages of Customer Support Outsourcing Services
Many organizations chose to outsource customer support activities as this allows organizations to hire managers and representatives that already have the required skill set and you don’t need to train them.
By leveraging our customer support outsourcing services, you get access to all leading technologies and infrastructure without having to pay for these premium perks. We offer 24*7 customer support services for clients from various domains.
It is difficult to scale the In-house customer service team to meet the seasonal demands, by outsourcing your customer support to Suma Soft you can take advantage of the scalability and gain business momentum.