Call Center Outsourcing Services
Call Center Outsourcing is the process of outsourcing customer issues to a third-party service provider. Companies prefer to provide affordable customer service for their end customers. The call center outsourcing delivered by Suma Soft help enhance various call center metrics such as the first call resolution, customer satisfaction, average speed of answer and many others.
Suma Soft with its team of talented and qualified call center experts has been providing call center outsourcing services to global clientele since the past 18+ years. Our services help boost business growth and profitability. We are well equipped with the latest tools which help us deliver round-the-clock customer support to the businesses of various nature and size.
Inbound Call Center Services
- Insurance Claims Processing Services
- Rebate Processing Services
- Claims Processing Services
- Directory Inquiry Services
- Payment Collection Services
- Charge Back Handling Services
- Real-Time Inventory Status Services
- Ticketing Sales Subscription Services
- Sales Closure Services
- Warranty Registration Services
Advantages of Our Call Center Outsourcing Services
We work 24×7 to provide the fastest resolution of your customer queries. Our Call Center Outsourcing services help improve your support availability.
We make use of the latest tools such as Remedy, Zendesk, Fresh desk, OTRS and others which help us deliver magnificent customer experience.
By outsourcing your call center you can spend more time meeting the customer’s needs. Our services help reduce wait times and allows you to provide better customer service.