Call Center Outsourcing Services For SMEs
  • Multi-channel Support that Improves Client’s Benefits & Satisfaction
  • 19+ Years Of Experience
  • 100+ Call Center Outsourcing Projects Delivered
  • Flexible Pricing Plans

Call Center Outsourcing Services

Call Center Outsourcing is the process of outsourcing customer issues to a third-party service provider. Companies prefer to provide affordable customer service for their end customers. The call center outsourcing delivered by Suma Soft help enhance various call center metrics such as the first call resolution, customer satisfaction, average speed of answer and many others.

Suma Soft with its team of talented and qualified call center experts has been providing call center outsourcing services to global clientele since the past 19+ years. Our services help boost business growth and profitability. We are well equipped with the latest tools which help us deliver round-the-clock customer support to the businesses of various nature and size.

Inbound Call Center Services

  • Insurance Claims Processing Services
  • Rebate Processing Services
  • Claims Processing Services
  • Directory Inquiry Services
  • Payment Collection Services
  • Charge Back Handling Services
  • Real-Time Inventory Status Services
  • Ticketing Sales Subscription Services
  • Sales Closure Services
  • Warranty Registration Services

Outbound Call Center Services

  • Sales Verification
  • Market Research & Surveys
  • Lead Generation Services
  • Warm Calling/Existing Clients/ Referrals

Advantages of Our Call Center Outsourcing Services

Improved Support Availability

We work 24×7 to provide the fastest resolution of your customer queries. Our Call Center Outsourcing services help improve your support availability.

Access to Latest Technology

We make use of the latest tools such as Remedy, Zendesk, Fresh desk, OTRS and others which help us deliver magnificent customer experience.

Enhanced Customer Satisfaction

By outsourcing your call center you can spend more time meeting the customer’s needs. Our services help reduce wait times and allows you to provide better customer service.

Case Studies

Suma Soft offered call center solution for a leading US-based consumer electronics company. Our customer support professionals helped reduce the costs by 50%

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Scalable Call Center Solution- Suma Soft

Suma Soft’s BPO service boost customer satisfaction for a mortgage lending company in the USA. Our team helped the client handle seasonal fluctuations with ease.

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Integrated BPM Services - Suma Soft

Summary
Call Center Outsourcing Services For SMEs
Service Type
Call Center Outsourcing Services For SMEs
Provider Name
Suma Soft Pvt Ltd,
7880 San Felipe Street,,Houston,Texas-77063,
Telephone No.2817641825
Area
USA, CANADA, EUROPE, INDIA
Description
Call Center Outsourcing Services from Suma Soft consists of inbound and outbound call center services. Our call center outsourcing services help optimize your call center metrics. To get a customized cost estimate, drop a mail at info@suamsoft.com