L1 & L2 Support

Expert Technical Support for Any Tech Issues

Tech Support Services by Suma Soft is designed with a deep understanding of a client’s specific business requirements.

Timely troubleshooting each query and enabling organizations to accelerate performance is our aim.

We provide round-the-clock tech support services to varied B2B segments and strive to meet their specific customer support requirements.

Questions? Contact One of Our Agents!

Our Support Expertise

Level 1 Tech Support

The level 1 customer support services comprise web, phone, and chat. It is crucial in the IT Help Desk to provide support in a non-technical language so that a customer can understand the functionality of the software. Suma Soft’s level 1 Tech support services team has great customer interaction skills to provide user-friendly solutions as per the specific needs of the business.

Level 2 Tech Support

Level 2 customer support services encompass the contribution of our expert engineers in troubleshooting an issue related to customer support. We have an experienced and trained team that assists us to deliver flawless results at every level. Our helpdesk staff includes level 1 and level 2 IT engineers experienced in dealing with any kind of complex problems.

Chat Support

Chat Support Services for technical issues need well-trained, informed, and experienced executives to deliver a timely, appropriate, and quick response. The team of executives at Suma Soft helps customers resolve a wide range of technical issues. Your customers get immediate responses and continuous updates. We deliver instant technical support to your customers over live chat 24 hours a day and seven days a week.

Network Support

The network support services provided by Suma Soft enable businesses to protect and manage optimal levels of operations with comprehensive hardware and software support services. Suma Soft understands that network downtime can cause a major loss to the business. Therefore, we at Suma Soft endeavor to deliver efficient and speedy network support services that take in: open source support, network monitoring, desktop configuration, desktop support, remote server management, anti-virus solution deployment, and patch management solution deployment.

Voice Support

The voice support services that Suma Soft provides are focused on equipping voice support executives to liaise with contacts and customers to achieve the assigned tasks. The executives handling voice processes are given the updated information on products/services of clients across the globe. The teams are professionally handled by experts to ensure smooth and timely delivery of the services without any error.

Email Support

Email support has become one of the most prominent aspects of communication between your customers and your business. A quick, on-time response along with appropriate reply and getting feedback through emails of queries is our team's proficiency in their job to serve your customers better. Providing quick issue resolution enhances business growth. Our trained and experienced experts offer a reliable and satisfying response to your client’s emails and reduce follow-ups.

Remote Desktop Support Services

Suma Soft has expertise in providing your business with the most trustworthy and the quickest tech support along with a top-notch professional approach. We offer remote Desktop support services so that you can continue with your core business activities without sparing your time and efforts to worry about computer issues. Our Remote Desktop Support complements our on-site service by providing timely and satisfying remote desktop support for issues that require urgent attention.

Mobile & Tablet Support Services

With mobile & tablets being used by every individual despite location or country, technical issues are inevitable. Our team of experts is well-trained and available round the clock to assist your customers with the setup and installation of the devices issues, be it a Smartphone or a tablet. We provide technical support for all reputed brands of mobiles and tablets. Suma Soft offers quick online support for all other issues including software errors, irrespective of its brand.

Active Directory Services

Active Directory Services provided by Suma Soft is aimed to help your business minimize the risk of disrupting critical business applications while optimizing the performance, stability, and security of the Microsoft infrastructure. We understand that your organization struggles with automating time-consuming tasks while managing an active directory. Our services enhance visibility and accountability with our proficient team of Active directory environments.

Microsoft Exchange Support Services

For the businesses that use the Microsoft Exchange Server, we provide outstanding Microsoft Exchange support services. Our team of Microsoft-trained experts performs professionally 24/7 to help you achieve a glitch-free network so that you can spend your time increasing the productivity of your business. We continuously monitor the Exchange server, diagnose and repair issues, oversee data security, and ultimately provide you with a safe and reliable service experience.

Patch Management Support Services

Usually, software patches are introduced in the system when a problem is brought to attention, or if users require functionality that was not provided. A software patch management will take care of such issues, but only if it is installed and implemented correctly and on time. A Patch Management policy for your third-party programs should exist alongside the Microsoft Patch Management process. It helps you accomplish various goals and keep your system updated which is essential in keeping your business competitive, safe, and modern.

Trouble Ticket Management

A trouble ticket system is better to be installed early than many other methods of dealing with customer questions or reported issues. A trouble ticket is a result of an end-user submitting a help request through an issue tracking system. It contains elements detailing the exact nature of the problem the end-user is having with a particular network. We provide an efficient system that enhances your issue resolution process and saves time.

Here to help your every business need

We focus on the IT solutions, so you can focus on your business. See what we can do for you today!