Technology has impacted the way customers interact with businesses. At Suma Soft, we leverage various mediums such as live chat, email, phone, and social media to deliver a superior customer experience. The customer support outsourcing services offered by Suma Soft help organizations in gaining a competitive advantage.
We understand that a one-size-fits-all approach does not apply to customer support. To overcome this shortcoming, we provide customized customer support outsourcing services for businesses of varied sizes and nature.
We Provide Customer Support Outsourcing Services Via Different Mediums.
Finance and Banking
IT & ITES
We categorize customer queries into different segments such as pre-sales, order tracking, after-sales, and query escalation. Through our live chat support services, we take care of your customer queries, feedback, complaints, and provide timely resolution.
Our customer support team possesses intensive writing skills and has extensive knowledge of customer handling. The team is well-trained with SOP and inputs were given by clients. We continuously strive hard to make sure that all inquiries are being handled with great precision.
Many organizations choose to outsource customer support activities since this allows them to hire managers and representatives who already have the required skill set and don’t need to train them.
It is difficult to scale the In-house customer service team to meet seasonal demands. By outsourcing your customer support to Suma Soft, you can take advantage of the scalability and gain business momentum.
We focus on the IT solutions, so you can focus on your business. See what we can do for you today!
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