Customer Service

Engage More Customers and Drive More Revenue for Your Business

Technology has impacted the way customers interact with businesses. At Suma Soft, we leverage various mediums such as live chat, email, phone, and social media to deliver a superior customer experience. The customer support outsourcing services offered by Suma Soft help organizations in gaining a competitive advantage.

We understand that a one-size-fits-all approach does not apply to customer support. To overcome this shortcoming, we provide customized customer support outsourcing services for businesses of varied sizes and nature.

We Provide Customer Support Outsourcing Services Via Different Mediums.

Suma Soft Provides Customized Customer Support Outsourcing Services To Following Domains
  • 1

    Finance and Banking

  • 2

    Healthcare

  • 3

    Insurance

  • 4

    E-commerce

  • 5

    Retail

  • 6

    Automotive

  • 7

    IT & ITES

Questions? Contact One of Our Agents!

We Provide Customer Support Outsourcing Services Via Different Mediums

Live Chat

We categorize customer queries into different segments such as pre-sales, order tracking, after-sales, and query escalation. Through our live chat support services, we take care of your customer queries, feedback, complaints, and provide timely resolution.

Email Support

Our customer support team possesses intensive writing skills and has extensive knowledge of customer handling. The team is well-trained with SOP and inputs were given by clients. We continuously strive hard to make sure that all inquiries are being handled with great precision.

Advantages of Customer Support Outsourcing Services

Trained Resources

Many organizations choose to outsource customer support activities since this allows them to hire managers and representatives who already have the required skill set and don’t need to train them.

Scalability

It is difficult to scale the In-house customer service team to meet seasonal demands. By outsourcing your customer support to Suma Soft, you can take advantage of the scalability and gain business momentum.

Bringing wow support experience to your customers

We focus on the IT solutions, so you can focus on your business. See what we can do for you today!