Customer Service Solutions USA & India

At Suma Soft, we enhance process capability and deliver customized customer service solutions for USA & India by a strategic process. Under this tactical approach, we strive to understand the as-is business processes of the clients and perform a gap analysis to implement strategic initiatives.

We specialize in delivering delight and value while rendering best quality Customer Service Solutions in USA & India for varied industries and business processes across the globe.

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Multi-Channel Approach

At Suma Soft, we adopt a multi-channel support through email, phone, chat and web based devices and enable companies overcome any communication gap and deliver a richer customer support experience. Thus, we endeavor to engage today’s smart shopper through varied channels in a consistent manner to deliver effective customer support.

Focus on Key Differentiator

Fruitful customer service works like a game changer when it comes to customer retention. Thus, it is crucial to have a robust customer support system in place. At, Suma Soft, the focus of customer service outsourcing relies on not only on cost reduction but also on customer life-cycle management.

Industry-specific Customer Support

Our customer services cover solutions for different national and international industries and business processes. Some of which can be mentioned as Finance, Information Technology Enabled Services, Telecom, and so on.

1. Delivery Superior SLA Commitments:
Suma Soft maintains high quality control by adhering to strict Client SLAs and delivering better customer-turn-around (TAT) scores

2. IT Proficient Support Team :
The well-trained Customer Support efficiently responds to new technological and business changes like seasonal peaks or holiday sales

3. Round-the-Clock Support:
A 24 x 7 customer support solution is our forte. It helps clients increase productivity and challenge regulatory compliance, market volatility plus intense competition

Suma Soft has emerged as the most reliable global partner that can spearhead its customer service solutions for diverse national and international industry sectors. Our excellent customer support solutions play a critical role in the clients business ecosystem.

We look for the ways serving beyond the below mentioned industries:

With customer being the heart of business, customer service outsourcing has become the necessity of every hour. Today’s CXOs are overwhelmed with the need to strike a balance between the customer and the shareholder. On the other hand, customers have become too sensitive and vocal towards any gaps that may occur due to inefficient customer service. Hence, CEOs have identified that outsourcing to a reputed customer care provider is inevitable to keep their result and reputation intact.

If you want to know more about Suma Soft’s customer service Solutions USA & India then click on the link of the Casestudies below:

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