Any good tool is as good as the service it provides. Bring the best out of the Network Monitoring tool investment by implementing a support team. Our Chat Support and Help Desk share a very similar design and core features. Using either of the 24X7 services you will be able to:-
- Simplify IT Service Management
- Accelerate Support Delivery
- Improve Employee/Customer Satisfaction
To help you get started we follow a strong Ticketing system that focuses on Communication, Resolution, and Security of information and data. Our ideal ticketing system looks like:-
Step 1 — Ticket log.
Step 2 — Set SLA.
Step 3 — Assigning of tickets.
Step 4 — Provide resolution.
Step 5 — Quick Feedback request.
Step 6 – Close Ticket.
Our additional features that heighten the effectiveness of our ticketing system include.
Automation — Automate user service request management from ticket creation, assignment, routing, and escalation.
Multiple channel support — For 24/7 service, it can also be useful to maintain other support channels such as phone, email, or a mobile application.
Integrations –If data from another application needs to be included in the ticket, it can be helpful to find a tool that integrates with the ticketing system.
Reporting — Use built-in reports or create your own to track ticket status, technician performance, and customer support needs.
Knowledge Base — Leverage a built-in help desk knowledge base to promote end-user self-service for common issues.