Blogs

Outsource Software Testing Services

11

Feb

5 Things Which Make Outsourcing Software Testing A Must

In need of a Software Testing for your newly launched product or an upgraded version of the existing product? The question remains dicey to either choose an in-house or to outsource it to a software testing services provider.  Undoubtedly, Software Testing Services providers have much more benefits in comparison to the efforts and expense involved in creating an in-house Software […]

Customer Service Outsourcing - BPO Services

04

Feb

5 factors affecting Customer Service Outsourcing Cost

Customer service outsourcing cost is a major organizational expense to address the rapidly growing and changing customer needs. A CEI survey suggests that 86% of organizations are willing to pay higher customer service outsourcing cost for better customer experience. Customer service outsourcing cost depends on a variety of direct and indirect factors, understanding these factors helps organizations in better decision[…]

Top 5 Reasons To Outsource Technical Support

29

Jan

Top 5 Reasons to Outsource Technical Support

Information technology has undergone a revolution with the advent of the web world. So are the problems of adapting to the ever-changing technology and upcoming technical issues which are faced by layman and technology savvy world equally. This has generated the need for technical support. When the necessity to hire a technical support service arises, it might be a difficult[…]

Customer Service ROI

26

Nov

5 Reasons Why Customer Service ROI Matters?

Did you know that customer service can actually be measured? Yes, in terms of numbers. Simply put, calculate the investment in your customer service resources and the returns from that investment, and there you have it – the precise profits from your customer support. But does this really matter enough? Here are five reasons why measuring customer service ROI really[…]

News

  • I am immensely proud to celebrate Suma Soft’s 20th Anniversary. Since our establishment in the year 2000, Suma Soft has delivered extraordinary industry-specific, technology-enabled solutions to clients from different industry verticals across the world. Our focus on customer satisfaction, timely delivery, flawless execution and transparent communication with clients has made Suma Soft, a most-preferred IT services vendor for customers.

    The past year we have seen significant growth in Software Services in the areas of mobile solutions, full stack development and cloud services. Our Business Process Outsourcing services have shown tremendous growth in areas of call center services, back office services focused towards BFSI and Ecommerce.

    I believe that an organization’s success is only as good as the people working for it, and hence, over the years our employees have built the brand of Suma Soft brick by brick. I am proud of our employees, who have shown perseverance and tenacity during these difficult times and continue to focus on customer delight. This will ensure we reach greater heights in the coming years
  • Congratulations!! We proudly applaud our employee Narendra Bhati for securing a rank in top 5 hackers in Slack Bug Bounty Program against other Security Researchers participating from across the globe. Narendra was awarded cash rewards and ranking in Slack top 5 for identifying multiple security bugs and reporting security vulnerabilities on the Slack Products.