Technical Support Outsourcing USA

Suma Soft’s Technical Support Outsourcing USA are designed with a deep understanding of client’s specific business requirements. These technical support services timely troubleshoot each query and enable organizations to accelerate performance.

We understand that customer care is the key differentiation when it comes to business. Therefore, we provide round-the-clock technical support outsourcing USA to varied B2C and B2B segments and strive to meet their specific customer support requirements. Our technical support outsourcing services caters to global customers with Level 1, Level 2 and Level 3 technical support outsourcing services USA. Our offerings are:

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Customer Sales and Support Services

Suma Soft’s customer sales and support services include

  • Payment support
  • Resolving billing issues
  • Order processing/provisioning

Technical Support Services (Level1 and Level 2)

Our level 1 and Level 2 services include:

  • Voice
  • Email
  • Online chat support

Managed Technical Support Services / NOC

We offer following managed technical support services to streamline your end-to-end customer support:

  • Network support
  • Remote network services
  • Remote server services
  • Remote infrastructure support

Post-sales Support Services

Through post sales support service we help clients in

  • Troubleshooting and problem resolution
  • Installation support
  • Warranty support
  • Return authorization
  • Desktop support
  • Application support

Enterprise Technical Helpdesk Services

Enterprise IT help desk encompass:

  • Issue resolutions
  • Knowledge management
  • Application support
  • Reporting & decision support
  • Software support
  • Trouble ticket management

1. Cost-Effective and 24×7 Service
Suma Soft empowers organizations with cost-effective and 24 x 7 online computer support services so that they meet all the requirements and keep their brand reputation intact.

2. Experienced and trained Team
We have an experienced and trained team that assists us deliver flawless results at every level. Our technical support staff includes level 1 and level 2 IT engineers experienced in dealing with any kind of complex problems.

3. Flexible Pricing Methodology
We follow a scalable pricing methodology under which we handle your simple and complex project requirements. While helping you sort out your customer support requirements, we allow you to focus on core business functions thereby boost your productivity.

We cater to varied national and international clients with our Technical Support Outsourcing services that drive benefits to clients’ internal and external customers. This brings reliability for trades of providing quality service. With a partnership driven approach, we ensure that our technical support consultants work closely with client teams to build a knowledge repository. Thereafter, this knowledge repository is applied to design innovative solutions for technical issues of following industry verticals:

Today’s CIOs and CTOs look for cost-effective and high level customer support facility for their end users. They face the challenge of delivering rich technical support services for USA & India without increasing their costs. In Suma Soft, we understand this particular business requirement. Adhering to flexible cost methodology, we endeavor to address cost related issues faced by CTOs.

Casestudies
To know more about Suma Soft’s Technical Support Outsourcing click on the following links:

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