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B.P.O | TECH SUPPORT | SOFTWARE | BUSINESS INTELLIGENCE | DATA SECURITY | MANAGED ERP |
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Tech Support Overview Suma Soft provides 24x7 tech support operations for global companies. These companies are in diverse businesses such as telecom services, software products, technology services and others. Our support operations deliver services over multiple communication channels such as voice, emails and live chat messages. Tech support operations requires specialized skills in networking, operating systems, databases, security and application programming. We create our teams with the right mix of skills, this ensures each of our engagements deliver high quality tech support operations. More Information about Tech Support Services Level 1 Support Level 1 support is designed to quickly resolve known and routine technical issues. Support engineers are trained to take end user calls/email and create a support request on the ticketing system. Once the support request is created, they quickly guide the end user using pre-specified procedures that identifies and resolves the problems. Read More Level 2 Support Level 2 support is designed to handle intricate and escalated support issues from level 1. Support engineers with extensive product knowledge and training are deployed in level 2 support teams. These engineers using their product expertise and the knowledge base to debug and resolve the issues. Read More Support Infrastructure Our Tech support operations is provided on top of a world class physical, computing and telecom infrastructure. The 24x7 tech support is provided from a secure facility that houses over 50 dedicated tech support seats. Dedicated 1-800 numbers, non 1-800 numbers, email servers and ticketing systems are provided as part of the tech support infrastructure. Read More Case Studies Suma Soft provides tech support operations to some of the most technically innovative products and service companies. Read More |
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