retail

Retail

With the brick and mortar world paving the way for an agile digital trend, the retail BPO solutions provider in USA and India have gained much importance. The demand of seamless management of the physical and online store with personalized customer care makes the retailers look for some dependable company who can help them keep pace with the changing needs of shoppers. Suma Soft’s retail BPO services enable retailers provide an improved buying experience to their customers. By handling all operational works of organization, Suma Soft allows retailers to focus on their business.
We at Suma Soft understand the trends of the global economy and changing customer’s demands, thereby strive to deliver high quality solutions and provide a competitive edge to clients’ business. Being the leading retail BPO services provider in USA and India, we combine a deep domain understanding and technology know-how. Thus, we deliver integrated business process outsourcing, information technology enabled services and infrastructure management solutions to make operations efficient for the retailers.

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Client Says

We process over 250,000 transactions a month, so having a dependable partner is critical. Suma Soft is that partner and more. After working with them for over five years now, we’ve found them to be very responsive and collaborative. They value our time, money, and deadlines, and we’re continually impressed with their professionalism. We are extremely satisfied with our partnership with Suma Soft.

Accounts Payable Manager
Leading Third-Party Logistics Provider

Competitive Advantage

1. Seasonal Sales Peak Management :
Suma Soft can handle all volume spikes and seasonal demand fluctuation with the help of an experienced and qualified team.

2. One-stop Solution Provider :
Our end-to-end service range incorporates into your value chain and allows us to engage with organizations as a one-stop BPM solution provider.

3. Enhanced Customer Satisfaction :
Working as an extension to your in-house team, we work dedicatedly meeting the SLAs so that your customers receive responsive and personalized services.

Suma Soft – the BPM Solutions provider for Retail companies in USA employs best-in-class technology to render seamless completion of tasks. Our proactive approach allows us to deliver precise and accurate result as per the stipulated time frame. Providing a wide range of business process outsourcing, back office outsourcing, IT, Finance and e-commerce outsourcing; we thereby enable retailers to engage in core productive activities. Thus, we help clients to reduce expenses related to infrastructure and resources and extend the growth of business.

Retail industry leaders are constantly facing the pressure of earning more revenues in less turn-around-time. They look for lean technology portfolios that help in reducing operational costs while allowing growing exponentially. Suma Soft’s more than 16 years of industry expertise across varied national and international clients, implementation of best technology like CRM tool and multi-channel customer support strengthen businesses to make profits. Alongside, in adherence to our 27001 certification, we possess strict data security measures to protect the confidentiality of businesses’ data. Being an ISO 9001 certified company, we focus on supreme importance to quality management and accurate output of our data processing, IT development, finance and risk management services.

Skills
BPO Solutions 90
Software Development 80
Mobile App Developement 87
IT Audits 75
BPM Services 80
Technical Support 95
Expert Casestudies
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