Level 1 and Level 2 Product Support

By outsourcing level 1 and level 2 product support organizations can focus on marketing their business and deliver new service at a rapid pace. Suma Soft understands this and offers 24×7 IT customer support in USA and India to B2B and B2C companies irrespective of their time zones and geographical locations.

Suma Soft streamlines business processes and improves customer support services to help organizations save time, effort and expenses.

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Level 1 and Level 2 Product Support

The level 1 customer support comprises web, phone and chat. The Level 2 customer support encompasses the contribution of our expert engineers in troubleshooting an issue related to customer support. While doing so, our focus is to resolve the issue on the first call or communication

Customer Engagement

It is crucial in IT Help Desk to provide support in a non technical language so that a customer can understand the functionality of the software. Suma Soft’s IT Help desk team has great customer interaction skills to provide user friendly solutions as per specific needs of business.

Efficiently meet the SLA’s

The quality metrics of IT Client Support Services consist of total calls handled daily, rate of first call resolution and average time taken to close support. By meeting all these project requirements, we endeavor to address the SLAs.

1. Cost-Effective and 24×7 Service
Suma Soft empowers organizations with cost-effective and 24 x 7 online computer support services so that they meet all the requirements and keep their brand reputation intact.

2. Experienced and trained Team
We have an experienced and trained team that assists us deliver flawless results at every level. Our help desk staff includes level 1 and level 2 IT engineers experienced in dealing with any kind of complex problems.

3. Flexible Pricing Methodology
We follow a scalable pricing methodology under which we handle your simple and complex project requirements. While helping you sort out your customer support requirements, we allow you to focus on core business functions thereby boost your productivity.

We provide IT Customer Support in USA and India for varied industry segments and serve by addressing issues promptly and courteously. We use advanced tools to proactively monitor and repair IT related problems around the clock. Additionally, these tools allow you to report problems at any time. The industries that we are catering to are:

In business it is necessary to reduce business downtime through proactive measures. At Suma Soft, we realize this critical business demand and help CTOs with our proven intellectual property and unique insight so that they can resolve specific business challenges.

Casestudies
To know more about Suma Soft’s Level 1 and 2 Customer Support click on the links given below:

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