Category Archives: BPO Services

Autofinance Industry in India

Are you using the Best BPO provider for Autofinance Industry in India?

The AutoFinance industry in India is highly competitive. Suma Soft as the Best BPO provider for Autofinance Industry vertical, helps optimize operational processes with state-of-the-art workforce management tools and benchmarked process re-engineering techniques. These in-turn help reduce the overall cost of running an in-house team and help reduce the Turn-Around-Turn of any business process.

Suma Soft is an ISO 9001:2008 and ISO 27001:2013 certified global BPO solutions provider. Reasons why Suma Soft should be your preferred BPO Solutions partner….

Operational Excellence with high accuracy
Outsourcing your autofinance work, will assure operational excellence with 100% accuracy and on-time results

Data Security – crucial factor
As an ISO 27001 certified organization, we follow strict guidelines to secure all confidential business data and ensures data security

Meet & Exceed SLA!
An ISO 9001 certified company, we ensure validation all results before delivery to deliver optimal quality at each level of service delivery

Suma Soft provides a wide array of services provided for the Autofinance Industry in India like Auto and 2-wheeler loan and origination services, Loan Underwriting, Credit & Loan Processing Services, Loan Servicing, Financial Accounting Services, Customer Service solutions and KPO for Credit checks.
To Get a FREE BPO Quote for your Autofinance Company, Click Here>>>

Continue reading
Retail Bpo Services in India

Cost Effective Retail BPO services in India

Retail industry leaders are constantly facing the pressure of earning more revenues in less turn-around-time. Suma Soft’s advanced retail BPO services in India enable retailers provide a personalized buying experience to their customers.

By handling all operational works of organization, Suma Soft allows retailers to focus on their business. We help clients reduce expenses related to infrastructure and resources and extend the growth of business.

Key Challenges

  1. Managing increased outbound order call volumes
  2. Increasing peak capacity to process orders during festive seasons
  3. Ramp-up and train additional agents, at short notice
  4. Reduce costs-per-order
  5. Increase flexibility to handle seasonal & weekend peaks

The Suma Soft Advantage

  1. 24×7 Support through 365 days even during Festive seasons to handle the influx of calls during those times
  2. Extensive domain knowledge of 16+ years to help retailers solve queries with reduced TAT
  3. ISO 27001 certified company we strictly adhere to data security measures to ensure confidentiality. We also have an ISO9001 certificate for quality management
  4. Workforce management tool and multi-channel BPO team strengthens businesses to make profits
  5. Working as an extension to your in-house team, we help meet SLAs with personalized services to all customers

Suma Soft provides with Order Processing and Enrollment Services, Customer Support and Service, Subscription Order management, Check processing, Exception handling and more.
For a Free Retail BPO services in India Quote. . . Click Here>>>

Continue reading
Cost Effective BPO services for e commerce portals in India

Cost Effective BPO services for ecommerce portals in India

India’s e-Commerce revenue is expected to jump from $30 billion in 2016 to $120 billion in 2020, growing at an annual rate of 51%, the highest in the world. (Times of India)
Cost effective BPO services for ecommerce portals are on the boom in India. Customized BPO Services provide end-to-end order processing solutions that include order taking to order fulfillment. With the growth of Ecommerce portals in India, MNCs look for trustworthy and reputed BPO to outsource their order fulfilment services.

Key Challenges

  1. Managing increased outbound order call volumes
  2. Increasing peak capacity to process orders during campaigns
  3. Ramp-up and train additional agents, at short notice
  4. Reduce costs-per-order
  5. Increase flexibility to handle seasonal & weekend peaks

The Suma Soft Advantage

  1. Extensive training on the client’s processing requirements
  2. Easily configurable IVR with 100% call recording facility
  3. In-built ACD and MIS with detailed call statistics
  4. Detailed MIS and reporting system implemented with key SLAs
  5. A dedicated operation’s center equipped with voice and internet infrastructure
  6. Highly trained team of outbound agents to handle all types of order fulfillment
  7. Training and efficiency in Handling Weekend peaks & Promotional peaks

At Suma Soft, we provide the leading e-commerce portals in India with hassle-free order processing that help reduce operational costs. A boosted TAT for e commerce helps build brand loyalty, improve market position, and established the client as a leader for the competitive for ecommerce portals.

For a Free E Commerce BPO services Quote. . . Click Here>>>

Continue reading
Insurance BPO provider India

How CIOs can Boost ROI by 50% with the best Insurance BPO provider?

The best Insurance BPO services in India ideally helps organizations simplify operations by reducing costs significantly. Competitive markets have made insurers provide customized and personalized customer experience to all clients. The new strategy is to add customer analytics to drive profitability
Lack of infrastructure and challenging round-the-clock requirements often make insurance clients want to partner with an expert and experienced business process outsourcing company.

Data security is also a major concern in the Insurance industry; hence insurance CIOs are in constant lookout for new business models to enrich their IT capabilities.

Suma Soft’s Insurance BPO services Include –

  • Underwriting & Policy services
  • Claims Management
  • Insurance Processing
  • Property & Casualty insurance processing
  • Broker service

Here are 7 Simple Solutions that will Reduce Customer loss challenges up to 50% –

  1. Clarity in documentation and proper mention of all clause help gain customer trust and help in retaining customers.
  2. Processing of documents is a costly activity so invested in a BPO can be reduced by 70% because of outsourcing.
  3. Partnering with an experienced BPO provider that has catered to various insurance companies help increase productivity
  4. Management of claims 24*7 provide maximum back office support coverage hence reducing TAT.
  5. Outsourcing to an ISO 27001 and 9001 certified BPO partner which gives importance to security, accuracy and quality becomes primary.
  6. For all insurance queries support with all mediums like chat, call and email help manage all client’s engagement and communication
  7. Partnering with a BPO provider which utilizes workforce management tool gives additional competitive edge to help stand out in the market.

Suma Soft, being the prevalent choice for most CIOs, it helps insurance companies reduce operational costs and enhance turn-around-time.

Suma Soft being an ISO 27001 and 9001 certified BPO provider gives prime importance to security and quality. To find out more about Suma Soft’s Insurance BPO services, Click Here>>>

Continue reading
Sumasoft Healthcare BPO Services

5 less things to worry about if you outsource your Health Care BPO Services

With digital technologies converting previous healthcare processes to popular trends of EMR & EHR; healthcare providers need to look for a BPO services provider that helps deliver these trends in the most cost-effective way!

Hence cost-effective BPO services catering to healthcare companies are on the rise in India. Suma Soft partners with healthcare companies to help them invest on implementing new digital trends while reducing operational and resource based costs.

Here are 5 Solutions that will reduce your company’s document processing challenges.

1. Electronic Medical Record services
Bulk medical records are submitted every day, keeping an account of that becomes easy with an automatized process

2. Electronic History Record Services
Keeping patient’s history for future reference can be made easy through a BPO provider with less hassle for hospitals

3. Medical billing services
Automatized billing process helps speed up discharge processes and help enhance patient satisfaction through back-office operational support

4. Medical claims processing
Claims and insurance processing becomes quite a task for the hospitals because of coordination with the insurance companies. Health care BPO services help simplify this process to improve operational performance

. Chat and Email Support
For all healthcare queries round-the-clock support becomes mandatory for hospitals with all mediums like chat, call and email help manage all patient engagement and communication
Suma Soft has over 16 years of experience and ensures effective BPO service to the healthcare industry. ISO 27001 and ISO 9001 certificated company that gives paramount importance to security, accuracy and quality while delivering BPO support services.
To know more about Suma Soft’s health care BPO services, Click Here>>>

Continue reading
BFSI-NBFC

7 points to check before using a BPO Provider for BFSI & NBFC company in India

In today’s highly competitive and regulated business environment, the BFSI & NBFC sector is looking for new low-risk financial services. Financial institutions such as, banking companies and loan providers want to reduce operational costs so that they can focus on innovation and other core functional activities. While outsourcing their credit and loan processing services they want to look for a reputed BPO partner that can help them retain customer loyalty.

Here are the 7 Points to look for before using a BPO provider for BFSI and NBFC company in India?
1. 24×7 Support through 365 days even during Festive seasons
2. Extensive domain knowledge to help solve queries with reduced TAT
3. ISO 27001 and 9001 certifications for security, accuracy and quality
4. Use of Workforce Management tools
5. Deliver top class service to retain customer loyalty through better SLA
6. Building transparency in systems and processes
7. Assist banks to create new business opportunities and address challenges

Suma Soft’s BPO services for BFSI and NBFC sector provide Loan Servicing, Loan Underwriting, Post-Closing Audit Services, Financial Accounting Services and Accounts Payable Processing. Suma Soft has over 16 years of experience in partnering with leading Banks, Home loans and Automotive loan companies. An ISO 27001 and 9001 certification company that gives paramount importance to security, accuracy and quality while delivering BPO support services.
To know more about Suma Soft’s BPO services, Click Here>>>

Continue reading