Suma Soft’s Help Desk Support Service for UK’s Leading Property Management Company

Suma Soft’s Help Desk Support Service for UK’s Leading Property Management Company

Suma Soft’s Help Desk Support Service for UK’s Leading Property Management Company

Help Desk Services for property management client by Suma Soft provided the client with a single-point-of-contact, resulting in:

  • 100% call recording
  • Detailed MIS and reporting system implemented with key SLAs
  • First-call resolution rate of calls increased to over 75%
  • Overall cost-reduction by 50%

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