Subscription Order Management services outsourcing for USA

Suma Soft’s subscription order management services outsourcing for USA empowers clients with fast and end-to-end order processing that includes updating new orders and order fulfillment. MNCs often look for trustworthy and reputed BPO to outsource their process related functionalities.

At Suma Soft, we understand your work hassles and carry out all the Subscription Order management that reduce costs of recruiting and training resources.

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Subscription Order management

This includes new orders and renewals of subscriptions. Also handle, cancellations and modifications to the existing subscriptions. Update the subscription period and the premiums associated with the orders. Subscriptions are handled for various titles of the client and of other Publishers . We cater to US and Canada subscribers.

Check processing

It is one of the critical processes as it deals with subscriber’s money. The payments received in the form of checks from the US and Canadian subscribers are processed with accuracy. These values then are reflected against the orders and enable the agents to take required action for the paid subscriptions.

Exception handling

Certain orders or requests that do not follow the standard norm need special handling. These requests are routed to the Exception queue. The request is understood and analysed by the team in detail, based on the analysis appropriate action is taken to process the request.

1. Meeting Turn-around-Time
Suma Soft has an experienced team that supports in coping with seasonal change and peak demand order fulfillment. The process focus and quality systems implemented at Suma Soft enable meeting client’s turn around time (TAT).

2. Use of advanced Technology
Implementation of work flow management tool helps deliver seamless results and eliminate order processing hassles.

3. Cost-effective Outsourcing
Our flexible sourcing model has enabled us to deliver order and enrollment processing at a reasonable cost that eliminates your infrastructural and resource related expenses and engages you in other marketing related responsibilities.

We have a group of certified and trained workforce who helps us render fast and precise subscription order management services for clients in USA. Moreover, by optimizing high-end technology and customized business practices, Suma Soft adds value at every level of business. The industry sectors that we are catering to are as follows:

It has been seen that businesses are challenged by the rising infrastructural costs, adoption of high-technology and prevalence of quality and performance based work flow models. By leveraging a reputed BPM provider, you can redefine your operating model and maximize value for your business processes. At Suma Soft, we assist you to control costs, improve operational efficiency and provide the highest productivity from your business.

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