Our History

  • Suma Soft was founded in 2000 under the able guidance of Mr. Pramod Naralkar and Mr.Surendra Brahme with a potential focus on IT and ITES services.
  • The founders had established Suma Soft with an aim of delivering impeccable customer satisfaction by offering services at optimal costs.
  • Gained First over-seas customer: US-based Subscription Management company worth $1 million.
  • Suma Soft moved its operations to a 25000sqft state-of-the-art business complex
  • Achieved first ISO 9001 Certification for high-class Quality Management System. As per this, the services that Suma Soft provides are quality checked at each level to deliver accurate and seamless results.
  • Suma Soft achieved its first BS7799 Security Standard Certificate which was later converted to ISO 27001 certification; that is awarded for following best practices in Information Security Management.
  • Also expanded business offerings and entered the logistics industry in USA
  • Suma Soft entered the non-banking finance company (NBFC) market in India.
  • The NBFC sector includes all financial sectors except the banks. Suma Soft provides varied operational, software related, tech support and other services to NBFC companies.
  • Suma Soft became Indian Computer Emergency Response Team, CERT-IN (www.cert-in.org.in) empanelled provider for IT Security Audit Solutions since 2012
  • Suma Soft also started ITRSM (Information Technology Risk & Software Management) services
  • Suma Soft started catering to the Mortgage industry for US Markets.
  • Under this, Suma Soft undertakes loan origination and loan servicing, underwriting and post closing audit.
  • Suma Soft achieved Standardisation Testing and Quality Certification (STQC) Empanelment from office of the Department of Electronics and Information Technology(DeitY), Government of India.This allows Suma Soft to perform functionality testing, performance testing, application security testing, vulnerability analysis and penetration testing services across industry verticals
  • Suma Soft completed 16 years of working with leading Logistics and Supply Chain companies in US, Banks and mortgage industry in USA and NBFC alongside ITES companies in India.
Corporate Team
Our Mission

To provide seamless and cost-efficient ITES solutions with commitment of excellence in Service Delivery to our customers, stakeholders and shareholders.

Our Vision
  • To Streamline our client’s Business Operations with best-in class BPO solutions with minimum Turn-around-time and deliver better customer satisfaction
  • To provide Cost-effective services for various industry specifics requirements of our clients and enhance their business productivity and profitability
Corporate Team
Pramod Naralkar
Pramod Naralkar
Chairman, Suma Soft Pvt. Ltd.

Pramod is the Chairman of Suma Soft who renders the business strategies and vision for Suma Soft.
Pramod has done B.Tech from IIT Mumbai, and MS from Duke University, USA. On returning to India, he focused on expanding his business and today has one of the biggest Real Estate Companies in Pune. He is known as a veteran businessman in the community and has extensive trade relationships with varied large Indian Business Houses and Multinational Companies. His success has rested on his professional plus ethical commercial practices and sound business philosophies.

 

 

Surendra Brahme
Surendra Brahme
Director- India Operations, , Suma Soft
   
C Manivannan
C Manivannan
President & Head of delivery and Services

He is the President and Head of Suma Soft’s delivery department. He is responsible for delivery of services and projects.

Mani has over fifteen years of experience in the Software and Networking Industry involving Software Design, Software Development, Network Design, Network Implementation, Network Management, and Project Management. He has a career more than fifteen years in the high technology industry, including positions at Lucent Technologies and Tata Power. He has worked on projects in many countries encompassing the US and Singapore.

Rakesh Raskar
Rakesh Raskar
Sr. Vice President - BPO Services

Rakesh is the Vice President of BPO services and is the head of delivery of Suma Soft’s BPO services. Rakesh has over 20 years of expertise in managing processes like loan processing, collection and fraud management, customer service for international and domestic financial services. He is responsible for managing BPO delivery including SLA management, new process migration, staffing and P&L (profit and Loss statement) for BPO service team.

Patricia Kaufman
Patricia Kaufman
Vice President, Suma Soft Pvt. Ltd.

Patricia Kaufman is the Vice President of Suma Soft. She is a seasoned senior executive with over 35 years of experience in large-scale, multi-site and off-shored document management and call center operations.

She has done her MBA from Adelphi University, New York.

Her most recent position was the Vice President of Customer Service Operations at Time Customer Service. Prior to that, she led customer service operations at Publishers Clearing House and The Reader’s Digest.

Pat has a deep understanding of Suma Soft’s infrastructure and focuses on delivering a superb product. “I understand that we must never lose sight of the client’s perspective. I was always impressed with how well Suma Soft understood my goals and deliverables and now I am honored to join their team!”

Anil Waychal
Anil Waychal
Head of IT and Tech Support

Anil is Head of IT Support and Tech Support Services at Suma Soft. He is an IT infrastructure and security management professional with over ten years experience into Information Technology in arenas like, System and Network Administration, Infrastructure Management, Governance, Design, Planning and Delivery of various aspects of Information Security in diverse functional areas.

Anil has over seven years experience in Information Security Services, such as, Penetration Testing, Vulnerability Assessment, Technical Audit, Network Security Architecture Review, Implementing and Auditing ISO 27001 standards across different industry verticals.

Milind Dharmadhikari
Milind Dharmadhikari
Head of IT Risk & Security Management Services

Milind Dharmadhikari is the Head of IT Risk and Security Management Services in Suma Soft Pvt. Ltd. he has around fifteen years of experience in consultative engagements in the areas involving ISO 27001, COBIT, Sarbanes-Oxley (SOX), SAS70/SSAE16, PCI-DSS & UK’s Data Privacy Act.

He has lead cross-functional teams on variety of client engagements including Enterprise-wide Information Systems Audits, Application Audits, BCP/DRP Reviews, Data Center Audits, Network & Security Audits, Vulnerability Assessment, Penetration Testing, Information Security Due Diligence on Third Parties, Management Testing of SOX IT General Controls, IT Audits based on Regulatory Guidelines etc. Milind has worked as lead IT Advisory practice at BDO Consulting (Indian arm of BDO International, Worlds 5th largest accounting network) in the past.
He will be responsible for mentoring and driving the team’s efforts and quality delivery along with delivery time lines of customer engagements.

Ram Ramchand
Ram Ramchand
Head - US Operations

Ram is Head of USA Operations and is responsible for overall operations of Suma Soft’s USA office with a focus on strategic planning and financial management.

Ram has been in the High Tech and Energy sector for the last 25 years. He has done B.Tech from IIT, Madras and an MBA from Duke University. Ram is a Certified Public Accountant and a Certified Financial Planner. He is a founder of several successful start up groups, in the U.S and India. His expertise in financial management includes innovative ideas of equity partnership arrangement with clients.

Suvarsha Dhurve
Suvarsha Dhurve
Sr.Manager in BPO Operations

Suvarsha is Sr.Manager in BPO Operations. Her responsibilities include setting up processes to meet project SLA’s and continual improvement in customer services.

Suvarsha has an overall experience of 16 years in handling various domains of BPO like Loan setup process for NBFC’s, Order Subscription Management, Content Management, & Call Center services. Prior to Suma Soft she was associated with Versaware Technologies, e-publishing domain, as Shift Manager. Suvarsha has a masters degree in Statistics from Pune University.

Koustubh Mandhare
Koustubh Mandhare
Manager – Mortgage Operations

Koustubh Mandhare is presently heading the U.S Mortgage Services at Suma Soft. He is a result-oriented professional with 15 years of Industry experience in BPO & KPO business.
He is a BSc. Graduate from University of Pune & holds Diploma in Software Technology & System Management from National Institute of Information Technology.
Koustubh has Worked on various lines of BPM Services like U.S Mortgage & Title, UK Insurance, Life & Pensions, Accounts & E-publishing.

His key responsibilities range from delivering quality services & projects to U.S clients to managing large teams and complex process in U.S Mortgage & Title Services. He has also performed versatile roles in operations, onsite transitions, training, quality assurance, corporate strategy, administration & Vendor Management.

In the past he has been associated with companies like WNS, Infosys, SLK BPO Services & Indecomm Global Services

Koustubh is Certified Internal Auditor for ISO 9001:2008, 27001:9008 standards. Having various certifications in “Building Effective Leadership, Interviewing skills, “Neuro linguistic & Neuro Semantics”

Sachin Borse
Sachin Borse
Manager BPO Operations

He is a Science Graduate working in SumaSoft BPO – Operations department since last 12 years. He has total experience of more than 14 years in IT industry. During this period he has worked upon several projects that include content management, loan processing, Data processing etc.
His main responsibility in SumaSoft is to deliver high quality and cost effective services to the client and maintain the SLA per agreement.

Shraddha Ingale
Shraddha Ingale
Asst. Manager - BPO Operations

Shraddha has been associated with Sumasoft for last 12 years. Having begun her professional career with us, she has grown along with Sumasoft.
She now has the experience of handling a variety of back office projects. Some of her responsibilities include; meeting the client’s requirements, achieving the agreed delivery schedules, project ramp-up, weeding out issues that slow down the process, coming forth with the best possible solutions, and formulating a suitable plan of action with the Client.

Girish Gone
Girish Gone
Project Manager - BPO Operations

Girish is responsible for the delivery of services – US projects. He has more than 15 years of experience in Airline and Logistics domain with operations management, project management and process transition as the key responsibility. He has held managerial positions with WNS Global Services, Kale Consultants (now Accelya Kale Pvt. Ltd.) and some leading leisure travel operators viz; Cox & Kings and Thomas Cook. Operational excellence is the key for any project’s success and at Sumasoft we deliver just the same.

Rani Borse
Rani Borse
Assistant Manager for BPO Operations

Rani is Assistant Manager for BPO Operations. She has more than 10 years of experience in the industry. Rani is responsible for managing multiple projects by setting up the processes based on the client’s requirement and the SLA’s. Her expertise is in automobile loan processing sector. She handles 2 major accounts for Suma Soft and is a result-oriented person with strong hold on MIS.
Rani holds a bachelor degree in Arts from Pune University.

Chinmay Wagle
Chinmay Wagle
Assistant Manager – BPO Operations

Chinmay has over 10 years of experience in the BPO industry and has worked on various projects such as Telecom, Order Line, Portfolio Verification & Logistics. He has been managing Inbound, Outbound & Blended processes. Also has expertise managing back office process.
Working with International & Domestic clients ,Chinmay has gained skills such as project management, people management & managing P & L ratio.

Wasim Khan
Wasim Khan
Project Manager, Software Development PHP

Wasim is a Project Manager in Suma Soft’s Design & Development Team.He is responsible for Project management & delivery of projects. He has over 10 years of experience in Software Industry involving Software Design, Software Development & Project Management. His experience encompasses the areas of Requirement Gathering & Analysis, Project Management, Web design & development. He
has good understanding of team dynamics & team management and has a wide experience in domains like E-commerce, Real Estate & Customer Relationship Management.

Nitin Jain
Nitin Jain
Technical Lead , Software Development Mobility

Nitin is Technical Lead of Suma Soft’s ‘Design & Development’ department. He is responsible for delivery of Web and Mobile Projects.
Nitin has over eight years of experience in Software industry involving Software Design & Development and Project Management. He has good exposure in cutting edge technologies like MEAN Stack. He has worked with leading technology industry including Birlasoft Ltd. and 3 Pillar Global.

Mukund Bansod
Mukund Bansod
Technical Lead, Software Development Java

Mukund is Technical Lead for Suma Soft’s Software Services and manages various JAVA projects.
He has over 6 years of experience in developing and delivering IT software solutions. He is responsible for managing project delivery along with software services team. He possesses domain expertise in open source technology platforms and solutions to cater to various domains.

Nikhil Badjatya
Nikhil Badjatya
Technical Lead, Software Development Java

Nikhil is Team Lead in Sumasoft. He is responsible for build and delivery of projects with complete SDLC. He Architects Java based project which include latest framework like Spring, Hibernate, Struts with MongoDB as a database. He has expertise in Logistics vertical. He has over six years of experience in the high technology industry, including positions at Persistent System. He has worked on projects which execute in many countries including the US and Singapore.

Vaibhav Kannav
Vaibhav Kannav
Manager of Tech Support Services

Vaibhav is Manager of Tech Support Services at Suma Soft. He is an IT infrastructure professional with over seven years experience into Information Technology in arenas like, System and Network Administration, Infrastructure Management.

Kishor Dudhal
Kishor Dudhal
Manager – Administration

Kishor Dudhal is a Manager – Administration at Suma Soft. He holds Bachelors degree of Commerece, Masters degree of Personnel Management and Diploma in Computers management from Pune University. He has 16 years of wide experience in Administration and Facility Management. Previously he has with Optimos Pvt., Ltd, and Ubisoft Entertainment India Pvt., Ltd. He has been with our Company since February 2015.

Kalpana Dogra
Kalpana Dogra
Digital Marketing Manager

Kalpana is responsible for driving Suma Soft’s Digital presence and marketing campaigns across various industry verticals. With a career spanning more than 7 years in India and UK, she has worked with hospitality leaders like Hilton and Hyatt. She has avid experience of working with Digital Media Agency ie. Amura Marketing and handled Real estate brands like Panchshil Realty , Lodha Group, Xrbia etc. She has driven digital channel marketing campaigns for HP, Dell and IBM while working at TSL Consulting.

Pavan Chavan
Pavan Chavan
Manager - Business Development

Pavan is an accomplished Business Development Manager with a good track record in product & services sales with more than 7 years of Business Development Experience.

Currently handling day-to-day sales activities which involve handling a team of Business Development Executives, doing client presentation, closing deals and also working closely with delivery and digital marketing team to achieve organizational goals through continuous innovation.

Empanelments

Suma Soft has been an Indian Computer Emergency Response Team, CERT-IN (www.cert-in.org.in) empanelled IT Security Auditor since 2012. CERT-In is a national initiative to tackle any emerging challenges ….

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Certifications
ISO 9001: 2008 for BPO, Data Process & Technical Support Services

Certificate of Quality Management System (QMS) covering Business Process Outsourcing for data processing, call center & Technical Support services. Design and development of associated software, web based software solutions and Third party Software testing services

Certificate-9001-2008
ISO 27001: 2013 for BPO, Data Process & Technical Support Services

Certificate of Information Security Management System(ISMS) covering all information assets deployed for providing Business process outsourcing for data processing, call center & Technical Support services. Design and development of associated software, web based software solutions and Third party Software testing services.

Certificate-27001-2013
Suma Soft Pvt. Ltd is STQC Empanelled & Certified Company.

Suma Soft Pvt. Ltd is STQC Empanelled & Certified Company.Government of India has initiated National e-Governance Programme (NeGP) to Certified Company.Government of India has initiate and…

ISMS-Certificate
Industry Membership
Suma Soft is a member of the following leading IT industry Associations. This association provide a forum for the IT industry to exchange industry best practices.

NASSCOM is India’s National Association of Software and Service Companies, the premier trade body and the chamber of commerce of the IT software and services industry in India. NASSCOM has been the strongest proponent of global free trade in the country.

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Software Exporters’ Association of Pune (SEAP) was formed in the year 1998 by a group of export-oriented software companies to foster better interaction among Software Export units in Pune. SEAP acts as a single body representative for the software companies and puts forth its proposals and demand for IT related issues.

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Mahratta Chamber of Commerce Industries & Agriculture(MCCIA) was founded in the year 1934 and plays a significant role in accelerating the industrial development of Pune region for more than seven decades now. It renders services to the industry through its 30 committees consisting of reputed experts, professionals and entrepreneurs through strategic planning.

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Client Says
VP of Operations
Leading Magazine Publisher

Every company needs a partner that is flexible and responsive to changing business demands. We have found such a partner in Suma Soft. Suma Soft is led by people who are skilled enough to identify opportunities for further improvement and who think ahead to what you might need to consider next. A partner who is as interested in your success as you are. Now that is special.

Director
Leading Shipping Platform Provider

We have been working with Suma Soft for the last 5 years. They continue to impress us at all levels, from senior management all the way to the individual developers and technical support team who run our day to day software and operations. The team is focused on delivering quality code and results, and they are always willing to work with us through any challenges that may come up. We consider the Suma Soft team to be a extension of our organization and a major factor in our overall success.

GM
Leading Auto Finance Company

The BPO services and SAAS based imaging platform of Suma Soft has facilitated us to deliver outstanding service to our internal customers and external dealers.

AP Head
Leading 3PL Logistics Provider

Suma Soft team goes above and beyond to cater to Our business processes beyond Document Management. My confidence in the Suma Soft team, to make the right decisions and take the proper initiative when solving problems and implementing new processes for us, has yet to be matched by any other business partner internal or external.

Accounts Payable Manager
Leading Third-Party Logistics Provider

We process over 250,000 transactions a month, so having a dependable partner is critical. Suma Soft is that partner and more. After working with them for over five years now, we’ve found them to be very responsive and collaborative. They value our time, money, and deadlines, and we’re continually impressed with their professionalism. We are extremely satisfied with our partnership with Suma Soft.

Inside Suma Soft’s World...
Our Partners

Suma Soft offers Security Monitoring (SIEM) as a service using Comprehensive Network Attack Monitoring (CNAM), a SaaS-delivered SIEM from NETMONASTERY Network Security. With Netmonastery security monitoring, Suma Soft helps you to achieve complete threat visibility by monitoring and analyzing every activity happening on your network infrastructure. With its advanced attack detection, superior correlation engine-enabled response mechanism, CNAM gives your organizations insights on the network to help increase the operational efficiency.

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AlienVault

Suma Soft has partnered with AlienVault to provide enterprise-level Security Monitoring services. AlienVault helps reduce the cost and complexity of securing an organization by building all of the essential security capabilities into one complete solution—the AlienVault USM platform. Unified threat detection and compliance management solution that is both easy-to-use and affordable.

Suma Soft provides enterprise security solutions developed by the leading organization, Checkmarx Network Security. Threat to information security is a continuously evolving issue that plagues enterprises across the globe. To counter these threats organizations need a prompt and comprehensive solution. Leveraging our experience of working with leading network security providers, we at Suma Soft have streamlined the most trustworthy resources for managing enterprise security solution.

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As a Third Party Software Testing firm Prova Solutions has partnered with Suma Soft to achieve excellence in regards of quality testing of software, process orientation and timely delivery. Offering a wide range of testing services like Manual Testing, Automation Testing, Performance Testing and Security Testing; Prova works as an extension to Suma Soft’s in-house team and ensures high quality testing and implementation of bug-free software.

An ISO 9001:2008 company that helps businesses design, build and implement innovative applications that makes their communication process smooth between company representatives and customers. While delivering voice, E-mail and Chat solutions for Suma Soft ;Avissol reduces time and costs of operations for the clients. Avissol delivers best-in-class technology solutions to Contact Centers, ITES, Corporate and other industry verticals in Government and Private sectors.

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